Job Description

WOULD YOU LIKE TO WORK MONDAY THROUGH FRIDAY WITH WEEKENDS OFF AND HAVE ALL HOLIDAYS OFF?

SUPPORT SERVICES GROUP IS HIRING 15 CUSTOMER SERVICE REPRESENTATIVES AND SPOTS ARE FILLING UP FAST!

Our client's goal is to offer affordable, high quality health care coverage to patients in need by working closely with community health centers and other primary care practices.

This position has 4 weeks of amazing and thorough training so that you are prepared to handle each call efficiently!

EXCELLENT BENEFITS:

• Health, dental, vision, life and accidental insurance
• Paid holidays
• Paid vacation
• VARIABLE PAY RATE $11 - $14/HR
• ADDITIONAL $1/HR FOR SPANISH BILINGUAL

KEY JOB RESPONSIBILITIES:

• Deliver an outstanding customer service experience
• Utilize multiple systems while speaking with customers
• Maintain customer confidentiality
• Meet monthly key performance goals
• Resolve member and provider questions/issues while ensuring compliance with policy and procedures
• Accurately document all contacts with external customers in applicable system(s)

JOB REQUIREMENTS:

• BI-LINGUAL PREFERRED
• Health insurance experience preferred
• Must have good work history and positive attendance
• Excellent verbal communication skills
• Ability to multi-task
• High school or GED diploma required

IF YOU ARE LOOKING FOR STABLE, LONG TERM EMPLOYMENT PLEASE APPLY TO JOIN OUR SUPPORT SERVICES GROUP TEAM!

Company Description

Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, Membership services, travel, and more. We have 26 call centers in 9 different countries with over 7,000 employees. The company has grown over 400% in the last 12 months. So, there is plenty of room for growth and opportunity!