Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

As a Support Services Specialist, you will be responsible for answering customer calls, scheduling service appointments, and managing various administrative tasks related to permits, utility disconnections/reconnections, and inspections. In addition, this role will include front desk duties, such as assisting walk-in customers. The ideal candidate will demonstrate exceptional customer service skills, attention to detail, and the ability to manage multiple tasks efficiently.

Essential Duties and Responsibilities:

Customer Service & Scheduling:

Answer customer inquiries via phone, email, or in person, providing timely and accurate information.

Schedule appointments for service calls, installations, and estimates.

Provide customers with clear communication about services and expected timelines.

Coordinate disconnects/reconnects, inspections, and installations based on the customer’s schedule to ensure smooth installation.

Permit Management:

Research, apply for, and obtain necessary permits for jobs (e.g., electrical, plumbing, HVAC, generators).

Ensure that all required permits are secured before work begins and in compliance with local regulations.

Inspection Scheduling:

Schedule inspections with relevant authorities.

Utility Coordination:

Coordinate the disconnection and reconnection of utilities for specific jobs.

Communicate with utility companies to arrange for service shutdowns and restorations as necessary.

Administrative Support:

Maintain accurate records of all permit applications, inspection schedules, utility arrangements, and customer interactions.

Assist in generating reports related to job status, permit progress, and utility service timelines.

Problem-Solving & Communication:

Address customer concerns or issues related to permits, inspections, or utility disconnections/reconnections, providing solutions and ensuring customer satisfaction.

Communicate proactively with internal teams (technicians, project managers) to ensure seamless service delivery.

Front Desk Responsibilities:

Greet and assist walk-in customers, addressing their needs and directing them to the appropriate department or team.

Provide information on company services, products, and promotions to in-person customers.

Handle customer inquiries and ensure that visitors feel welcomed and assisted during their visit.

Minimum Education and Certification Requirements:

High school diploma or equivalent

Additional certification or training in customer service or administrative tasks is a plus.

Minimum Experience Requirements:

Previous experience in customer service, scheduling, or administrative support is preferred.

Strong organizational skills and the ability to manage multiple tasks simultaneously.

Excellent verbal and written communication skills.

Knowledge of local permit requirements and utility coordination processes is a plus.

Proficient in using office software (e.g., MS Office, CRM systems, scheduling software).

Experience with Service-Titan is a plus.

Must be able to type at least 40 words per minute.

PC proficiency is required, with experience in Microsoft Office applications including Word, Excel and Outlook

Schedule:

The schedule for this role is primarily Monday – Friday, day-time hours. Later hours and weekends may be required depending on our workload and the needs/schedules of our customers/clients.

Adams is proud to offer a full benefits package that includes health, dental, vision, and life insurance as well as an employer-matching 401K, weekly paycheck, paid time off and paid holidays! We also host annual holiday parties, summer events, and many other incentives!

Adams Power provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.