Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Paid time off
Job Title: Support Specialist Company: Remodeling Concepts / Ryann Reed Design Build Location: Langhorne, Pa Job Type: Full-Time
About Us: At Remodeling Concepts / Ryann Reed Design Build, we are passionate about transforming spaces and building lasting relationships with our clients. We are looking for a fun, energetic, and organized Support Specialist to join our dynamic team. If you’re a people person who excels on the phone, is detail-oriented, and loves helping clients while keeping things running smoothly behind the scenes, we want to hear from you!
Role Overview: The Support Specialist plays a vital role in keeping the engine of our business running. From handling customer calls and managing schedules to overseeing CRM tasks and supporting our team’s day-to-day operations, this position is perfect for someone who thrives in a fast-paced, ever-evolving environment. You’ll be the friendly face (or voice) clients interact with throughout their remodeling journey while ensuring the workflow is seamless and efficient.
Key Responsibilities:
Customer Interaction: Make outgoing calls to customers regarding events, check-ins, and project updates.
Job Close-Out: Post job close-outs on behalf of the owner, ensuring everything is documented accurately.
Email Control: Manage incoming and outgoing emails, ensuring timely responses and proper organization.
Scheduling: Control scheduling company-wide, including appointments for Project Consultants, trade walk-throughs, and client meetings.
Lead Intake: Handle lead intake for Remodeling Concepts and Ryann Reed Design Build, gathering information and scheduling consultations.
Post-Appointment Check-Ins: Reach out to clients after appointments to ensure satisfaction and gather feedback.
Follow-Up Friday: Conduct follow-ups on all open leads every Friday, ensuring no opportunities are missed.
CRM (Jobtread) Management: Maintain and update the CRM pipeline, create reports, track sales metrics, and perform post-sale clean-up.
Prep for Client Appointments: Prepare the office and conference rooms for client meetings, ensuring a welcoming atmosphere.
Vehicle & Office Management: Assist with vehicle insurance and maintenance, and help ensure the office operates smoothly.
Bookkeeping Support: Send documents to the bookkeeper and assist with general bookkeeping tasks as needed.
Who We’re Looking For:
Outgoing & Fun: You thrive on making connections and building relationships over the phone.
Organized & Detail-Oriented: You keep everything in order, from schedules to CRM updates, and love checking things off your to-do list.
Excellent Communication Skills: You can clearly communicate with clients, team members, and vendors, both on the phone and in writing.
Tech-Savvy: You’re comfortable working with software like CRM systems (Jobtread), scheduling tools, and email management.
Team Player: You are adaptable and work well in a collaborative, fast-paced environment.
Previous experience in customer service or office support is a plus.
Why Join Us?
Work with a creative and collaborative team in a growing company.
A fun, dynamic, and supportive environment where every day is different.
Competitive salary with benefits.
Opportunities for career growth in the remodeling and design industry.
How to Apply: Ready to become an integral part of our team? Send us your resume and a cover letter explaining why you're the perfect fit for the Support Specialist role at Remodeling Concepts / Ryann Reed Design Build. Bonus if you send a fun video!!
Let’s Build Something Great Together! We look forward to hearing from you!