Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job description

Job Purpose

The Support Team Associate will need to have a strong attention to detail while reviewing details/estimates. They will ensure that the detail has necessary materials, such as transitions, underlayment etc. Also, will review and edit custom charges.

Role and Responsibilities

Own relationships with estimators and stores/customers keeping FIS high customer service standards

Confirming all details have necessary materials for a successful installation

Review custom charges i.e. steps, leveling, grinding etc., anything with a $ amount

Answering all calls in a professional and polite manner with an attempt at one call resolution

Responding to all emails in a timely and professional manner

Completing all refigures in a timely manner

Any additional task requested by the Support Team Lead

Qualifications and Education Requirements

Minimum High School graduate

Critical and independent problem solving

Communicate professionally and effectively in both written and verbal form

Working Knowledge of Microsoft Office Programs

Personal qualities of integrity, credibility, and professional ethics

Working Conditions

Working indoor Monday – Friday, however customer issues may cause deviations from the norm. Regular evening, holiday and weekend work expected, working with challenging clients, constant phone and computer communications are expected. Sitting, standing, lifting tis to be expected. Busy environment with multiple interruptions.

Additional Notes

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.