Benefits:
Opportunity for advancement
Training & development
525 Technologies is an IT company that provides full solution services to schools in the Southeastern area. We are seeking an Entry Level Support Technician to join our team! You will gain hands-on knowledge and experience in the IT industry! If you are organized, have a passion for IT, and can communicate effectively, we want to speak with you!
You will have the opportunity to gain valuable experience while learning to master the responsibilities below:
Complete imaging steps for new computers and software install
Work with a team of technicians to accomplish a common goal
Provide technical assistance with computer hardware and software
Identify hardware and software issues through diagnostic tools, customer interviews, and problem-solving techniques.
Determine the root cause of laptop malfunctions or performance issues.
Repair or replace faulty laptop components such as hard drives, RAM, motherboards, screens, keyboards, and power supplies.
Install, configure, and update operating systems and software applications
Troubleshoot and resolve software-related issues, including driver problems and compatibility conflicts.
Scan and remove viruses, malware, and other security threats from laptops.
Implement security measures to prevent future infections.
Recover and restore data from damaged or corrupted storage devices
Ensure that repaired laptops meet quality standards and perform necessary testing before returning them to customers.
Document repair processes and maintain accurate records.
Keep track of spare parts and inventory levels.
Participate in training programs to enhance technical skills.
Provide on-site technical support for schools or individuals, if required.
Troubleshoot networking issues and connectivity problems.
Clean laptops and remove dust or debris that may affect performance.
Properly configure during audio-visual installations
Work with a team of technicians to accomplish a common goal
Resolve issues for clients via phone, in person, or electronically
Track customer issues and resolutions
Ability to learn cabling and properly configure during audio-visual installations
Ability to learn network data drops and terminate CAT6 cable
Preferred Qualifications:
1 year or more of experience providing IT or Help Desk Tier I/II Support preferred.
Ability to build rapport.
Customer Service experience
Strong troubleshooting and critical thinking skills.
Positive and professional demeanor.
Skilled at managing time efficiently, prioritizing tasks, and meeting deadlines without constant supervision.
Reliable transportation.
Contract to Perm