Job Description
Job Description
Surge Staffing is seeking STAFFING SPECIALISTS with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.
Entry Level Customer Service / Sales
Staffing experience preferred
Must be flexible with their schedule.
PRIMARY FUNCTIONS & RESPONSIBILITIES:
Deliver superb customer service to clients and temporary associates
Must have at least 1 year of sales experience
Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
Recruit, conduct interviews and follow-up with candidates and temporary associates
Successfully and strategically match employee skill sets to customers' hiring needs
Assist in the development of business leads & retention of current clientele
Act as a professional and reliable liaison between temporary associates and clients
Maximize billable hours to increase market share and branch profits
Perform a variety of administrative tasks that support the overall mission of quality performance.
Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
Present customers with additional Surge Staffing products and services
Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel
QUALIFICATIONS:
High school diploma required; or equivalent work experience/education greatly preferred
Must have sales experience at least 1 year
Staffing experience preferred
Previous experience in a supervisory or leadership role a plus; staffing industry experience strongly preferred
Previous experience in sales, human resources, or a service industry recommended
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
Ability to travel to various locations and customer sites as needed; reliable transportation a must
Ability to work effectively and efficiently independently as well as in a group setting
Sales-minded, team-oriented and exceptionally calm under pressure
EQUAL OPPORTUNITY EMPLOYER:
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 614-431-5100.
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Job Type: Full-time