About Sweetwaters Coffee & Tea
Our mission in every Sweetwaters cafe is to Make Our Guest’s Day™. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 29 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe. Our franchisees continue to help us grow and our Home Office team supports and coaches our franchisees as they reach new heights of success. As a Franchise Business Consultant Assistant, you are an integral member of the Home Office Team assistanting with the relationship and influence over franchisees. You will help grow our emerging national brand into a powerhouse competitor in the coffee & tea space.
Check out more about us here: Love Your Day The Wei & Jay Show: St. Matcha Day DESCRIPTIONWe are hiring an entry level Franchise Business Consultant (FBC) Assistant. A Franchise Business Consultant is the first line of support for our franchise owners. As an entry level FBC assistant you will first train to be an operations expert by working in operations as a store manager for at least the first 6 months. Once proficient, you will assist our senior FBC to improve the performance and profitability of franchisees' cafes. You will help influence and encourage franchisees by coaching, training, developing, and facilitating strategic operations and marketing initiatives to promote their sales growth and profitability. You will help ensure consistency in brand standards, develop action plans to identify areas of opportunities, and recommend solutions based upon best practices to ensure maximum results. A successful FBC assistant will use their operations knowledge and learned industry and business development experience to assist in assessing and increasing a franchisee’s performance. QUALIFICATIONS
Operational Excellence
● Demonstrated track record of meeting operational goals & maximizing revenue.
● Basic understanding of financial drivers of business operations.
● Proven ability to determine expectations, measure effectiveness, and enforce quality standards.
● Excellent time management, organization, prioritization, and analytical skills.
● Excellent problem resolution skills with a creative, solution-oriented mindset.
Coaching
● Excellent leadership, interpersonal, influence, and coaching abilities.
Communication
● Strong verbal and written communication skills (phone, email, documents, in-person, and presentation).
● Adept at working independently with minimal supervision.
● Excellent problem resolution skills with a creative, solution-oriented mindset.
● Capacity to remain calm when challenged and uphold professionalism when working through conflict.
● Must be detail oriented and thorough in all aspects of your work.
Flexible learner
● Ability to learn quickly and easily adapt to a dynamic work environment.
● Must be flexible and comfortable dealing with uncertainty.
● Complete other tasks and projects as assigned by leadership.
● Experience with Microsoft Word, PowerPoint, Excel and G-Suite products.
● Ability to travel up to 30% as needed.REQUIREMENTS● 2+ years in leadership, field support role, or as a business owner.
● A bachelor’s degree in business, service, marketing, finance or related field.
● Experience in the food industry WHAT WE OFFER
● Competitive starting salary
● Health insurance
● Paid vacation
● Hybrid work combination of remote/home/field visits
● Innovative, fun culture
Submission for consideration:
Cover letter noting your available start date and desired salary. Resume and Linkedin profile.
We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.