Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as our Branch Manager, you will feel appreciated, recognized, and rewarded.
As our Office Manager our will need to:
• Direct day to day operations of home healthcare.
• Maintain corporate policies/procedures and compliance with local, state and federal regulatory requirements.
• Demonstrate competency in each of the key areas related to the position, i.e. home healthcare, customer service orientation, budget preparation and implementation, establishment of contractual arrangements for services, coordination of program services, resource management.
• Assist in the development of referrals for home care services to individual patients/clients and their families by probing skillfully to identify their goals, challenges, problems, and desires.
• Is overall responsible for the coordination and integration of home healthcare programs with all Community Programs.
• Ensure growth through excellent customer service and market development.
• Coordinate the established marketing program and implementation of strategies ensure maintaining established referral sources, the development of new sources and markets. Participates in program development as per the organizations strategic plan, i.e. new programs, growth, new markets.
• Utilize effective problem-solving and decision-making approaches, identifies root cause of problems and issues, formulates potential solutions, solicits appropriate input and evaluates effectiveness of solutions.
• Make written and oral reports/recommendations to the CEO/Board of Directors as necessary concerning operations.
• Write and review contracts with other community agencies.
• Be responsible for direction of the recruitment, hiring and supervision of all home healthcare/program staff.
• Develop and direct an effective Staff Training and Development program for program personnel.
• Identify areas in need of growth, provide opportunities for growth, conduct competency/proficiency reviews.
• Effectively and efficiently/timely utilize tools of supervision to provide data on staff performance, providing feedback to staff throughout the evaluation period.
• Interface with the HR Department regarding: compliance and human resources management as needed.
• Develop and facilitate efficient working relationships and effective communication among and between other departments within the total organization.
• Ensure the appropriate staff to patient/staff ratios are in place to facilitate quality care.
• Ensure that 24-hour coverage/service availability is maintained on an ongoing basis.
• Direct and participate in recruitment efforts to secure and retain a broad range of qualified health care staff, sufficient to maintain an effective balance of available and appropriate staff to service patients/clients.
• Communicate with other employees, including caregivers, regarding the needs and concerns of patients and families, referral sources, and payer sources.
• Other duties as required.
Requirements:
• Experience – 5 years experience in a home care setting
• Education – High school diploma
• Skills – Exceptional customer service skills, time management skills, excellent communication skills
• Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.
If you would like to join our outstanding team at SYNERGY HomeCare, apply today!
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.