Job Description

We are currently seeking a MSP Helpdesk Engineer Tier II. To be considered, you’ll need 2+ years working at a Managed Service Provider.

The MSP Helpdesk Engineer Tier II will be part of a Cloud Services company that exclusively focuses on the SMB market. The MSP Helpdesk Engineer Tier II will support a growing cloud services and external network systems for SMB clients in the Greater NYC market. Intuitive and powerful, this service offering is one of the few platforms in the industry with a unified management portal.

Candidates with Managed Services or small to mid-sized business technology support experience, are strongly encouraged to apply

TIER II HELPDESK TECHNICIAN- MSP/CLOUD JOB REQUIREMENTS INCLUDe:

• Experience with an RMM/PSA tool (we use ConnectWise)
• Recommending new technologies and solutions to proactively support the clients’ environment
• Testing and evaluating network systems to eliminate problems and make improvements
• Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
• Providing Escalation support for both Help Desk Technicians and Jr System Administrators, and assist in their training and education
• Experience in Tier II, administration, configuration, management and design of Windows Server-based corporate networks
• Office 365 and Microsoft Azure experience
• Familiarity with virtualization requirements
• Server maintenance and support, including MS Virtual Server Solutions
• Local travel to client sites required as needed

WE ARE LOOKING FOR SOMEONE WHO:

• Loves dealing with people and has no problem explaining complex technical details in layman's terms
• Can work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required
• Has no problem creating and updating detailed documentation and entering notes into our time management system
• Has the ability to see a problem or issue through to completion, all while regularly communicating with the client
• Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
• Is a Team Player - everyone at our company works together and helps each other. We do not want employees that do not have the best interest of the team at heart.
• Understands that number one rule: KEEP THE CLIENT HAPPY!