Job Description

The Red Gate Group is seeking a talented Systems Administrator to join our team supporting the Defense Threat Reduction Agency (DTRA) in Reston, VA. As a Systems Administrator, you will be providing end-user software troubleshooting and desk-side support. The ideal candidate possess strong communication skills, and be able to thrive in a fast-paced environment. Experience with Remedy and SCCM is required, along with a background in hardware break/fix, including desktops, monitors, and KVMs. The role involves troubleshooting technical issues, maintaining IT systems, and providing exceptional support to end users.

Qualifications

Required Qualifications:

• Must be 8570 compliant
• Good communication skills and the ability to work in a high paced environment
• Experience with Remedy
• Experience with SCCM
• Ability to provide end user software troubleshooting and desk side support
• Hardware break/fix experience, including Desktops, Monitors, and KVMs (among other equipment)
• TS/SCI Clearance
• Active Directory

Desired Qualifications:

• Experience with documenting and enhancing the IT troubleshooting process while working with Engineering teams to escalate and resolve technical issues
• Experience creating SOP's
• Experience with DOD STIGS and SRGs
• Experience with Printers (break/fix, and the STIG process)
• Experience with major life cycling projects including the ability support large office moves
• (minor) network monitoring experience

Additional Information

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights