Job Description

This job is open to remote work anywhere in the U.S. You must be able to work weekdays 11am - 8pm Eastern Time.

To help continue our rapid growth and solve our clients’ toughest problems, we need a Systems Administrator to join the team. If you love to solve problems and add value, please consider what your typical days might look like…

• You will deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses.
• You will manage clients’ primary internal systems, from email to file sharing.
• You will implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
• You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
• You will manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
• You will maintain domain policies, DNS, DHCP, and other integrated systems
• You will keep client documentation up-to-date and accurate, including help desk tickets with detailed notes and time records
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.

Qualifications

Some of the skills we are expecting are. . .

• 4-6 years of experience as a Systems Administrator
• Strong analytical skills and a demonstrated ability to troubleshoot problems
• Excellent communication and customer service skills, both written and oral
• Ability to explain just about anything technical to anyone, regardless of their background
• Microsoft Associate Level Certification or equivalent certification is preferred
• Willing to participate in an on-call rotation and provide after-hours support as necessary
• Must be legally authorized to work in the United States for any employer without sponsorship

Some of the technical skills we are expecting. . .

• Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
• Computers: Computer replacement, printer installs
• Applications and Products: Office 365, SharePoint
• Service: CSAT Scores, SLA Ratings

Additional Information

What you should know about us:

• We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful.
• We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!

What our team members say about us:

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer