Job Title: System Administrator

Location: Detroit, MI / Hybrid / Remote

Vital Tech Solutions is Premier Full Stack Enterprise Technology Consulting and Human Capital Management Solutions Provider to the OEM, Manufacturing, Aerospace, Health Care, Financial, and Government industries with offices in the Metro Detroit area.

Since its inception, Vital Tech Solutions has been on the forefront of Technology Creativity & Workforce Management Solutions by providing our customers with blended & flexible Full Stack Technical Integration, Project Management Outsourcing, Technical Consulting Services, and Talent Management Acquisitions to support their various organizational talent requirements and technical engineering program needs.

Vital Tech Solutions is looking for a highly motivated and outgoing Systems Administrator who will be responsible for providing essential technical support for computer hardware and software applications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Works with engineering and other management teams to accept direction including:

• Coordinating and consulting with vendors for various services
• Accessing end clients’ needs for hardware, software, services, and support.
• Implementing processes, systems, tools, and applications.
• Working in a team to complete various IT related projects in a timely manner.
• Performing related duties as assigned

• Provides escalation (L2) support to other internal groups / departments such as ITSD as needed. This will include advanced trouble shooting, investigation of technical issues and development of solutions that can be implemented directly or delivered to other departments for implementation.
• Installs, configures, and documents hardware and software for end user services.
• Manages multi-functional printers (MFPs) for network printing, faxing, and scanning.
• Manages update / patching processes including:

• Firmware Updates
• Software update
• Operating system updates
• Desktop updates
• Network appliance updates
• Firewall updates

• Manages and administers Active Directory for both on-premises and Azure AD accounts.
• Monitors systems readiness status including:

• Anticipating potential problems and takes action to solve them before impacting users.
• Monitoring network alarms / server alarms
• Managing network switch bandwidth / utilization
• Managing virtualization environment status
• Managing site to site connectivity / status
• Managing wireless connectivity / status
• Performing trend analysis

• Overseeing access Controls.
• Providing audit support (reports, statistics, data).

• Manages Inventory including:

• New and existing hardware / software inventory management
• License Management
• Providing Software Versioning and Control
• Assisting in managing hardware warranties and software licensing
• Testing software and reviewing application logs

• Manages and develops processes including:

• Documenting configurations / processes and controls
• Developing processes & documentation for training of other departments
• Developing daily / routine functions.
• Contributing to internal knowledge base with technical documentation, manuals, and IT Process training materials.
• Assisting with the new hire onboarding, packages, processes, and documentation
• Decommissioning packages and processes
• Performing Hardware staging
• Performing Operating system Imaging
• Performing Application Support
• Performing Application Configuration
• Overseeing Account remediation (offboarding).
• Developing documentation as needed
• Developing and implementing Process and Procedures/Runbooks/Documentation.

• Provides Data Protection (Backups) which includes:

• Ensuring the integrity of data storage and backup systems
• Configuration
• Remediation

• Manages Security including:

• Working with the direction from the Senior Solutions Architect / HIPPA security officer to perform Incident detection / manage response / remediation and perform the following functions:

• Monitoring security processes including network vulnerability scanning, EDR and MDR systems.
• Managing highly Privileged Accounts (HPA).
• Managing and maintaining building security and surveillance systems.
• Managing Email & Phishing
• Managing VPN, maintaining and supporting remote connectivity for approved remote workers.

KNOWLEDGES, SKILLS AND ABILITIES:

• Experience with IT related hardware / software applications
• Experience with Cisco / Meraki networks in a multi-campus environment
• Experience with Windows servers in a multi-campus environment
• Experience with Disaster Recovery process for a multi-campus installation.
• Experience with Information security.
• Experience with Office 365.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Computer Science / Information Technology or a related field.
• Desired Certifications: CCNE, MSCE, CompTIA server or Nutanix / VMware certified

EXPERIENCE:

At least four (4) years of experience in the following areas:

• Experience with multi-campus networking environment
• Experience monitoring security solutions including EDR & MDR systems.
• Network experience including:

• Microsoft Networking
• Active Directory
• Meraki Hardware
• Cisco Hardware

• Virtualization experience including

• Nutanix / VMware

• Hardware experience including:

• hardware configuration
• Internet/intranet configurations
• Email systems
• Telecommunications and data communications
• Hardware inventory management

• Software experience including:

• Computer operating systems
• Software deployment
• Software patching
• Software inventory management

Vital Tech Solutions is an Equal Opportunity Affirmative Action employer. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits promotions, training, termination or any other condition of employment or career development. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, veteran status, disability status or any other legally protected status.