This position is responsible for leading and managing a small team for the support of a multi-location national health and fitness organization. You will install, configure, troubleshoot and diagnose workstations, LANS, WANS, servers, and virtual environments. This position works at our corporate office and on premises only. Responsibilities include, but are not limited to:

Responsibilities:

Maintain essential IT operations, including VPNs, operating systems, security tools, applications, servers, email systems, laptops, desktops, routers and firewalls, software, and hardware

Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly

Ensure the organization follows all Best Practices concerning technology security

Monitor datacenter health and respond to hardware issues as they arise; help build, test, and maintain new servers as needed

Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments

Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed

Support internal VOIP technologies (Sip, IAX), including an Asterisk telephony systems (Analog and Digital)

Requirements:

Partner with internal and external stakeholders to communicate project status, activities, and achievements

Assisting IT Director as needed

Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

Other Skills:

Ability to solve problems in a stressful situation

Ensures work area is maintained and organized at all times

Present a professional appearance and demeanor at all times when representing the Genesis Health Clubs

Participate in developing strategies to support organization goals and objectives

Develop and build a team atmosphere among the department

Ability to respond to common inquiries or issues quickly

Expectations:

Bachelor’s degree in technology or computer science is preferred

Strong oral and written communication with members and staff

Ability to work well with others

Two years field experience or equivalent certification

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds