Systems Coordinator | The Illinois Hammer Injury Law Firm
About Our Firm: The Law Offices of Dworkin & Maciariello specializes in personal injury law, handling cases related to car accidents, workers' compensation, medical malpractice, and other personal injury claims. With a strong reputation for helping clients secure justice and fair compensation, we are committed to providing personalized and vigorous legal representation. We seek individuals to join our team who demonstrate compassion, empathy, and expertise to support our clients throughout their journey.
Position Overview: The Systems Coordinator plays a pivotal role in ensuring the smooth and efficient functioning of our organization. This multifaceted role involves overseeing various operational aspects, managing resources, and facilitating communication between different departments. The primary goal of the Systems Coordinator is to optimize processes and enhance overall productivity.
Responsibilities:
1. System Maintenance and Management
- Monitor, maintain, and optimize the SmartAdvocate platform for optimal performance across departments.
- Configure and update system settings to meet organizational needs and user requirements.
- Ensure regular system backups and implement disaster recovery procedures to protect data.
- Create and maintain documentation for system configurations, customizations, and workflows.
- Oversee vendor relationships, manage service agreements, and evaluate vendor performance.
- Coordinate contract renewals and escalate issues with vendors as needed.
2. User Support and Training
- Provide technical support to users encountering issues with SmartAdvocate.
- Develop and deliver training to new and existing staff on SmartAdvocate features.
- Create and maintain training materials, including manuals and video tutorials.
3. System Upgrades and New Features
- Collaborate with IT and third-party vendors to plan and implement system upgrades and new feature rollouts.
- Participate in the integration of new modules and functionalities as the platform evolves.
- Test and troubleshoot updates to ensure compatibility with existing workflows.
4. Account Management and Security
- Manage user accounts, roles, and permissions to ensure appropriate access control.
- Monitor compliance with privacy laws (e.g., HIPAA, GDPR) within the system.
- Respond to user access requests, troubleshoot issues, and address security vulnerabilities.
5. Collaboration and Feedback
- Serve as the liaison between SmartAdvocate users, the IT department, and vendors.
- Collect user feedback on system performance and functionality, recommending improvements.
- Collaborate with management to identify new features or integrations for system enhancements.
Qualifications:
- Excellent written and verbal communication skills.
- Proficiency in legal research and case management software preferred.
- Strong attention to detail
- Ability to work independently and as part of a team.
- Compassion for injured workers and a dedication to achieving justice on their behalf.
- SmartAdvocate admin experience (account creations, workplan builds, automated procedure upkeep, etc.) required.
Schedule:
- Monday-Friday; Hybrid/Remote
Pay Range:
Benefits:
- Comprehensive health, dental, vision and pet insurance
- Professional development opportunities to enhance skills and knowledge
- Collaborative and supportive work environment
- 3 % Match, 50% match up to 5% 401K
- Paid vacation, sick and floating holiday time off
- Tuition reimbursement up to $4,000
- Employee engagement
Disclaimer: This job description is not intended to be an exhaustive list of duties, responsibilities, or activities. The tasks and responsibilities outlined may not cover every possible assignment that may be assigned. The employer reserves the right to modify or add tasks at any time, with or without notice.
Our team is dedicated to fostering an inclusive environment where discrimination and harassment of any kind are strictly prohibited. This includes discrimination based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other characteristic protected by federal, state, or local laws. We are committed to providing equal opportunities and ensuring a respectful, diverse, and inclusive workplace.