Benefits:

401(k)

Company parties

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Position: IT Engineer (All Levels)

Description: CNR Technologies is looking for IT Engineers of all levels to join our dynamic team. Whether you're just starting your career or have years of experience, you’ll deliver top-notch technical support directly to our clients. Your role involves resolving a variety of technical issues and providing support through multiple channels, including onsite visits, remote assistance, and phone support. Join us in an exciting environment where you can develop your IT skills, collaborate with a supportive team, and contribute to our company’s growth.

Responsibilities for All levels:

Resolving client issues such as domain, email, printing, imaging computers and laptops, account setup, and working on servers

Providing support via onsite visits, remote assistance, and phone support

Traveling to client locations for issue resolution, primarily in Woodstock and surrounding areas, with occasional travel beyond this region

Senior-Level Engineer Responsibilities:

Completing projects from start to finish

Acting as an escalation point for other engineers

Contacting vendors as needed

Learning and implementing new technologies as required

Assisting in the queue when necessary to support the team

Flexibility and willingness to adapt in a fast-paced, growing small business

Demonstrating the ability to wear many hats, change direction quickly, and push oneself forward

Prioritizing, documenting, multitasking, and working hard within a passionate IT team

Skills and Requirements for All Levels:

Any level of CompTIA certification preferred (A+, Network+, Security+ etc.)

Ability to communicate clearly with clients on technical issues, expectations, and results

Experience resolving technical issues on Windows platforms (Printers, Outlook, Office, etc.)

Willingness to work additional hours as needed

Experience in customer-facing roles is preferred

Strong interpersonal skills with the ability to build rapport with clients

Proficiency in Microsoft Office suite and CRM software is a plus

Bonus: High attention to detail and excellent problem-solving skills

Additional Skills and Requirements for Senior-Level Engineers:

6+ years of experience with Windows systems and Networking, preferably with a variety of technologies and equipment

Ability to assist other engineers and teach as needed

Experience with Windows Server 2016 and onward (AD, DHCP, DNS, RDS, AD CS, etc.)

Strong understanding of networking concepts, including VLANs, routing tables, and VPNs

Experience with firewalls (e.g., pfSense, Fortigate, Sophos, Sonicwall)

Comfortable working additional hours as needed (with potential additional compensation for after-hours work)

Self-starter with the ability to work independently, plan, and execute projects or tickets with appropriate deadlines

Experience in customer-facing roles is preferred

Why CNR Technologies? We’re proud of what sets us apart. Unlike many other IT providers, we've built a highly rewarding and successful workplace. Join us in delivering top-tier professional IT service to our customers.

Competitive salary

Raises and bonus options

Flexible and generous paid time off

Company medical reimbursement benefit

Company-sponsored IT education and certification

PC and Linux (basic familiarity)

Love working with the latest technologies and always expanding your knowledge

Compensation will be competitive and commensurate with experience, including awards for special company contributions.

CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Job Type: Full-time