The Systems Engineer is a self-motivated, fully competent technologist who can work issues to resolution, implement solutions using the appropriate technology, and strives to improve existing processes and procedures. The Systems Engineering team is responsible for both traditional data center technology, as well as our constantly evolving cloud platforms in AWS and Microsoft M365.  

What you’ll do here:

Implement and support technologies, both on premises and in Jackson Hewitt’s public cloud infrastructure

Collaborate with our development team, to implement and support cloud infrastructure to support our custom applications

Collaborate with cross-functional teams to troubleshoot and resolve issues impacting our tax platform

Support numerous established and new technologies within the Jackson Hewitt Technical Infrastructure

Responsible for supporting and maintaining technical infrastructure, hardware, and system software components

Participation in a weekly on-call rotation with the other members of the Systems team is required.

Actively participate in an Agile infrastructure team including daily standups, retrospectives, sprint planning, etc 

What skills and experience you’ll bring for success:

Associate degree in technology, or equivalent professional experience

3+ years of implementing and supporting enterprise-class data center technology, including virtualization, storage and backup solutions

3+ years of Windows Server administration and support

3+ years of experience in Active Directory administration, including user and group management, Group Policy creation and management, and troubleshooting AD-related issues

1+ years of experience deploying, and supporting, public cloud technology using scripting and automation, AWS preferred.

Experience with creating, and supporting, automation scripts with preference towards PowerShell

Experience with Puppet, Chef, or other configuration management tools

Experience with system performance monitoring and fine-tuning

Attention to detail, and a drive to be successful; ability to work independently with minimal supervision or assistance

Strong problem-solving skills, with the ability to clearly communicate to both your customers and peers

What you’ll get if you join us:

Competitive Salary + Bonus

Unlimited Paid Time Off + 12 Paid Holidays

Fidelity 401k + Match

Medical, Dental, Vision, EAP, Supplemental, Life, STD, LTD, HSA, FSA, Commuter

Wellness activities throughout the year

Parental Leave, Elder Care Leave, Volunteer Time Off

Education Assistance (Reimbursement) Program

Employee Referral Program

Pet Insurance

Company Celebrations, Appreciation Events, and Team Building

Business Casual Dress with Jeans daily

Fast-paced, innovative culture with an open and collaborative environment

Ample opportunity to develop core and new skillsets and have a stake in your own success

Freedom to create your best work and make a visible impact on the organization

Opportunities for advancement within the organization

Flexible work from home options available.

PTIN Certification: Yes

Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CANDIDATE ACKNOWLEDGEMENT:

Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.

I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.

I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.

By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.

By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.