The North Central Council of Governments is seeking a Solutions Analyst to become an integral part of its Workforce Development team.
Responsibilities include:
- Performing system administration tasks for the applicable system(s) such as performing application upgrades/patching and making configuration/security changes may require coordinating with 3rd party vendor(s) to perform necessary work and incident resolution and/or integration with other agency IT professionals, including operations, development, and information security staff.
- Acting as a consultant and business analyst to help customers find solutions for their business needs. Work with customers to identify their business needs, document functional requirements, and implement solutions using applicable system(s).
- Training and supporting system users, identify and implement new and modified business needs that can be best addressed using applicable system(s) and creates training materials and documentation that explains the functionality of the system and how to use it.
- Serving as primary or secondary support person to respond to help desk tickets for applicable system(s). Troubleshoot and resolve system related issues. Coordinate with 3rd party vendor(s) to perform work and resolve incidents.
- Assisting the supervisor by serving as Security Administrator or System Administrator in the absence of the supervisor; maintaining staff access and passwords; and maintaining a working relationship with other agencies and departments.
- Performing trend and program performance data analysis by providing data analysis and report interpretation for internal and external customers; developing and creating data collection instruments, spreadsheets, and documents for specified criteria; performing queries to generate reports used for management and planning; assimilating, interpreting, analyzing and evaluating statistical information; compiling data from reports and exporting data into spreadsheets or documents for analysis and interpretation.
- Assisting in the coordination and oversight of the operations and administration of the automated data collecting and reporting systems by performing trend and program performance data analysis; assisting the supervisor in managing and coordinating data gathering and automation systems; and supporting automated data collecting and reporting systems.
Required Skills
- Exceptional computer skills
- Exceptional problem-solving and people skills
- Excellent communication skills (verbal and written)
- Highly organized and ability to effectively and efficiently manage multiple priorities
- Strong analytical, critical-thinking and problem-solving skills
- Performance improvement skills
- Requirements gathering experience
- Flowcharting and workflow development skills
- Ability to work independently and in a group setting or team environment
- High attention to detail and adherence to strict deadlines
- Ability to adapt to new situations and become familiar with various formats of data presentation
Required Experience
- Bachelor’s Degree in Information Technology or a related field
- 2-5 years related work experience
Preferred Experience:
- 2 years or more of Laserfiche development and Laserfiche security architecture experience
- 3 years or more of user interface design experience
- 3 years of more of Sybase Infomaker experience
- 2 years applications integration experience
- 3 years or more of relational database experience (SQL Server)
- 3 years or more of data mining experience
- 3 years or more of managing large volumes of structured and structured data
- 3 years of advanced Microsoft Access and Microsoft Excel experience
- 1 year or more of Tableau experience
- 3 years of user training experience
- Over two years up experience in the applicable system(s) or related system(s):
- o Visual Basic, HTML, SQL syntax, JavaScript, JQuery, and CSS
- o Microsoft Access and Microsoft Excel
SALARY: $75,000 - may vary depending on qualifications.
FLSA: Exempt
NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities. All candidates must successfully pass a pre-employment drug screen and national criminal background check in order to receive an employment offer from NCTCOG.
The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee’s authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.
JOB POSTINGS ARE KEPT OPEN FOR A MINIMUM OF 10 CALENDAR DAYS AND MAY CLOSE ANYTIME THEREAFTER AT THE DISCRETION OF THE HIRING MANAGER.