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Supervisor - Call Center

Thames Valley Council for Community Action

Supervisor - Call Center

Norwich, CT
Full Time
Paid
  • Responsibilities

    Thames Valley Council for Community Action (TVCCA) is the lead contractor on a home visiting initiative funded through the Connecticut Office of Early Childhood. TVCCA has partnered with Day Kimball Healthcare, Lawrence + Memorial Hospital, Madonna Place, Visiting Nurse Association of Southeastern CT, William W. Backus Hospital & Windham Hospital to form the Eastern Connecticut Home Visiting Alliance. The Alliance will provide a system of coordinated referral and intake to serve families in Eastern CT with well-established, evidence-based home visiting programs.

    Effective, collaborative community development and coordinated intake are essential components of the Alliance for ensuring the best possible match of home visiting to meet the needs of families. As the first point of contact with families and other community agencies, the Director is responsible for representing the Alliance agencies, building relationships with potential program families and other families, and accurately referring families to the most appropriate community service.

    The Director oversees an Assistant Director, and together they provide a single point of entry for access, assessment and referral in Eastern CT to family home visiting support services.

    Required Skills

    • Master’s or Bachelor’s degree in public health, social work, health education, early childhood development, or a related social science field with two years of related work experience preferred; or equivalent combination of education and experience.
    • Must possess excellent written and oral communication skills.
    • Knowledge of the MIECHV requirements and a basic understanding of the evidence-based home visiting models associated with MIECHV preferred.
    • Bilingual candidates encouraged to apply.

    Required Experience

  • Qualifications
    • Master’s or Bachelor’s degree in public health, social work, health education, early childhood development, or a related social science field with two years of related work experience preferred; or equivalent combination of education and experience.
    • Must possess excellent written and oral communication skills.
    • Knowledge of the MIECHV requirements and a basic understanding of the evidence-based home visiting models associated with MIECHV preferred.
    • Bilingual candidates encouraged to apply.