Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

TECHNICAL SKILLS

Must Have

Knowledge of Salesforce

Nice To Have

Certified Salesforce Developer

Salesforce Administrator Certificate

LOCATION INFORMATION

NJ Remote

Is There A Required Time Zone For This Role?

EST

What Schedule Will This Position Need To Work?

3-11 est. M-F; Saturday coverage 9-2 est.

JOB DESCRIPTION

Summary:

The Application Administrator II utilizes various technologies to provide support to the organization through the customization and configuration of the Salesforce Platform. This role is responsible for owning and executing the day to day configuration, reporting, support, maintenance and overall improvement of the Service and Sales Cloud platform.

This role will be expected to proactively monitor health of the Salesforce orgs, support platform and third-party updates, and provide support for software solutions to meet business objectives. This role will also keep current with Salesforce technology through research and working to attain relevant certifications. Requires an individual that is self-motivated, detail oriented, and responsible.

Essential Job Functions may include:

Manage operational requests and reporting and troubleshoot issues.

Develop technical documentation and provide training and support to business partners.

Build custom reports, dashboards, and workflows, functions and configurations.

Develop workflow rules, validation rules, formula fields and escalation rules.

Manage Salesforce roles, profiles, sharing rules, workflows, and groups

Manage data feeds into and out of SFDC.

Ensuring security processes and procedures are met, as well as performing routine health-checks

Ensuring optimal performance of Salesforce systems and products

Maintaining the Sales and Service Cloud, as well as building custom reports and dashboards

Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing

Automate tasks and processes in Salesforce using tools such as flows, approval processes, and validation rules

Evaluating new Salesforce releases and providing relevant training and support

Documenting processes, including error reports and changes to field history tables

Must Have:

Salesforce

Bachelors Degree

Nice to Have:

Salesforce certifications

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s Degree from a Four (4) year College or University; or five (5) to six (6) years related experience and/or training; or equivalent combination of education and experience.

2+ years in IT as a developer, consultant, business analyst or systems administrator

1+ years as a Salesforce Administrator; Salesforce.com Certified Administrator or Developer a plus

Experience creating documentation for requirements, design, test, and training

Demonstrated ability to prioritize tasks and organize information, work independently and use good judgment

Ability to develop and maintain effective working relationships with others and display diplomatic and strong communication skills with colleagues and client stakeholders

Self-manage and adapt to changing priorities as needed

Adept with multiple software systems and willing to learn new products