Job Description

OVERVIEW: The Customer Service Representative (CSR) position will provide superior customer support and technical support to customers in a fun, fast-paced contact center environment. The CSR’s main responsibility will be to research and resolve customer questions using a variety of software tools, while also creating an exciting, personalized customer experience. We are seeking bright, articulate, detail-oriented applicants who have a desire to help resolve customer issues and understand the importance of providing an exceptional experience to customers.

SPECIFIC RESPONSIBILITIES MAY INCLUDE: Reply to inbound customer inquiries in a call center environment Assist users with general inquiries, product support, service information, order processing, and technical issues Confidently make product and service recommendations tailored to customers’ needs/wants Build professional relationships and rapport with customers in order to deliver exceptional customer experiences Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays) Have the ability and willingness to tend to any other tasks as assigned

REQUIRED EXPERIENCE, SKILLS & COMPETENCIES: Minimum TWO years of call-based customer service experience OR FOUR YEARS of interactive customer service experience Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer Innate desire to learn more about the product/service in order to better assist customers Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills