Job Description

GENERAL INFORMATION:

UNLIMITED EARNING POTENTIAL AND FUN AT WORK….IT’S REALLY POSSIBLE AT TLC ASSOCIATES! We are growing and hiring Customer Experience Associates with paid training and all sorts of perks. We think of the job as connecting, not working because we incorporate fun experiences throughout every work week. Team members that are selected will represent some of the best companies in the world by providing extraordinary experiences via phone call. Interested? Let’s learn a little about you and see if this could be the first step to a new career!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provide extraordinary experiences to many different existing customers

· Effectively promote and sell product/services

· Effectively overcome customer reluctance when applicable

· Read and communicate well in English

· Type/navigate mouse while holding a conversation

· Sit for long periods of time

· Navigate multiple computer systems

· Meet and exceed self-set sales goals

QUALIFICATION REQUIREMENTS:

· High level of professionalism, honesty, and drive, with a passion to excel

· Excellent communication, problem solving skills, time management, organization, and multi- tasking abilities

· Comfortable working on the phone with customers in a high-volume call center environment

· Ability to listen to customer challenges and issues, provide assistance towards a potential resolution, and drive overall sales

BENEFITS:

· AUTOMATIC raises every 6 months

· Huge advancement opportunities

· Daily contests and prizes

· Monthly award program

· Ongoing referral bonus

· Fun work environment

· VERY REWARDING UNLIMITED COMMISSION PROGRAM

· Casual dress daily

COMPANY INFORMATION:

TLC Associates is a company that is inspired by our power to Connect. We pride ourselves on this ability by focusing on connecting with our clients by aligning with their goals tightly. We connect with their customers by hiring the best possible team members capable of delighting them with amazing experiences. At the forefront of our connection is the priority we place on connecting with our employees by rewarding, motivating, and delivering on our promise of a fun, family-oriented work environment that fosters success. For more information, visit www.tlcassociates.com.

We are an equal opportunity employer. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $9.10 - $15.10 per hour

Experience:

• call center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Location:

• Keokuk, IA 52632 (Preferred)

Shifts:

• Mid-Day (Required)
• Evening (Required)

Additional Compensation:

• Bonuses
• Other forms

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Communication method(s) used:

• Phone

Job Duties:

• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply
• Same day hiring.

Schedule:

• 8 hour shift

Company's website:

• TLCAssociates.com

Company's Facebook page:

• https://www.facebook.com/tlcassociatesworldwide/

Company Description

TLC Associates is a company that is inspired by our power to Connect. We pride ourselves on this ability by focusing on connecting with our clients by aligning with their goals tightly. We connect with their customers by hiring the best possible team members capable of delighting them with amazing experiences. At the forefront of our connection is the priority we place on connecting with our employees by rewarding, motivating, and delivering on our promise of a fun, family-oriented work environment that fosters success. For more information, visit www.tlcassociates.com We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.