Job Description

Tricentis Customer Retention Specialists are a critical part of our Customer Success organization. You will be responsible for managing an assigned book of customers to drive engagement, adoption, and successfully close renewals.  

• Work directly with customers to facilitate product adoption and retention
• Develop product knowledge to convey value to customers
• Identify and mitigate churn risks
• Prepare Renewal Quotes – Working with Legal and Finance teams as necessary
• Partner with Sales team on Upsell, Expansion, and Cross-Sell Opportunities
• Attain Monthly targets for renewals
• Maintain accurate forecasting

Qualifications

•  2 years of progressive Renewals, Sales, Business Development, Customer Success or Account Management experience
• Demonstrated ability to thrive in a high volume, fast-paced environment
• Willingness and ability to work cross functionally and collaborate with numerous departments in the organization
• Strong sense of personal accountability and ownership for your assigned customer base 
• Passion for helping others and seeing your customers succeed
• Exceptional communication and organizational skills
• Strong attention to detail
• Experience with Salesforce.com

ADDITIONAL SKILLS THAT MAKE AN EXCEPTIONAL CANDIDATE:

• Experience in software quality assurance and testing – particularly test automation is a plus
• Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus
• Experience using Gainsight

Additional Information

WHY YOU’LL LOVE WORKING AT TRICENTIS: 

• Supportive and engaged leadership team
• Career path and professional & personal development
• 100% Company-Paid Medical coverage
• 401(k) plan
• Exciting working atmosphere with a company that is growing every day, seriously, we can’t keep up with it all!
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice
• We’re a global company!  Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.

If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration. 

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

Tricentis is the only vendor to achieve “LEADER” STATUS in all three top analyst reports (i.e., the “Triple Crown.”) This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, Cisco, Dolby, First Data, HSBC, Office Depot, Samsung, Starbucks, Vodafone, Whole Foods, and WorldPay. Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent—increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.