General Summary
COLSA's corporate IT department is seeking candidates for an enthusiastic Helpdesk/Desktop support professional. Responsibilities will include: account administration, desktop and application support, network cabling, help desk ticketing system monitoring and overall end user support.
*Principal Duties and Responsibilities (Essential functions)
- Provide desk-side assistance in resolving complex or escalated technology support issues.*
- Provide remote assistance to offsite and telework employees in resolving complex or escalated technology support issues.*
- Utilize Help Desk software tools to review information collected and solutions attempted by Tier 1 and Tier 2 technicians. *
- Answers complex questions about installation, operation, configuration, customization and usage of assigned products based on previous experience and knowledge. *
- Design and develop one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem. *
- Solve issues in accordance with government standards, policies, and quality control guidelines.
- May escalate problems, if necessary, to engineers, developers or analysts.
- May interface with vendors and/or make recommendations on business applications, equipment, etc..
- May provide work direction to lower level support technicians.
- Responsible for account administration on various systems to include Active Directory and RSA SecurID*
_At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefitshere. _
Required Skills
Required Experience
- High school diploma or equivalent
- Minimum of 3-5 years of related experience in an information technology environment primarily supporting software application help desk functions
- Working knowledge of desktop OS and applications primarily Windows 10 and Microsoft Office Suite
- Familiarity troubleshooting and supporting end users with the following applications:
- O365: Teams, OneDrive, Exchange
- Detail oriented and able to work independently
- Able to work in a fast paced, dynamic, multi-tasking environment
- Must have strong verbal and written communications skills
- US Citizenship required. Candidate may be required to obtain and maintain a DoD security clearance
- Must be able to pass criminal background check
Preferred Qualifications
- One or more of the following certifications desired or considered a plus: Security+, Network+, A+, IT Fundamentals
- Familiarity troubleshooting and supporting end users with the following applications a plus:
- VMWare Horizon / VDI Environments
- RSA SecurID
- Windows-based computing environment (Active Directory, Group Policy, etc.)
- Palo Alto GlobalProtect
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.