Job Description

As a Tailor & Uniform Attendant, your responsibility is to receive, sort, distribute, and alter uniforms to team members, while coordinating the guest laundry and dry cleaning. The pride you take in ensuring all tasks are executed accurately and in a timely manner will drive guest and employee satisfaction.

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service

• Create a welcoming atmosphere for employees and guests

• Maintain a high level of professionalism in all aspects of job performance

• Responsible for processing all employee's uniforms and dry cleaning

• Prepare, count and send out the uniforms and employee clothing daily for laundering/dry cleaning

• Maintain Uniform Inventories through InvoTech of all departments and communicate needs to department managers via email

• Register employees on Invotech, maintain and update Invotech employee records

• Perform Uniform Inventories quarterly

• Maintain Uniform manifest, organized with accurate information at all times

• Tracking with computer system all uniforms that we hand out to the employees

• Keeping the uniform area clean and organized

• Manage guest laundry (record, count, verify, inspect, deliver and post charges)

• Communicate with guests any laundry issues

• Place appropriate uniforms on conveyor belt when received from the outside company.

• Manage in-house uniforms, maintain proper records and uniforms in out for on boarding and leaving colleagues.

• Communicate with relevant departments to raise uniforms fittings, sizing and adjustment when required.

• Tailor the uniforms as needed for new hires and for occasional adjustments.

• Attend to small repairs of employee uniforms

• Work closely with laundry vendors for collection and delivery timing.

• Assist guests in last-minute requests for cloth laundering with in-house equipment, and pressing or steaming of clothing items.

• Maintain equipment in a proper state of cleanliness.

• Attend all briefings, meetings and trainings as assigned by management.

• File and sort through invoices.

• Able to multitask, able to take on different projects and tasks assigned by superiors.

• Maintain established cleaning/cleanliness procedures

• Follow department standards as well as assist in implementing new procedures for continuous improvement

• Follow departmental policies, procedures and service standards

• Maintain all brand and quality luxury service standards

• Maintain consistency in accordance to Forbes/LQA and Fairmont standards

• Conduct self-audits of standards and participate in the feedback review of audits.

• Approach all encounters with colleagues in a professional and personalized manner

• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely

• Follow all safety and sanitation policies, including wearing appropriate PPE

• Comply with hotel security, fire, health and safety regulations

• Maintain all uniform department areas organized and well presented

• Report, turn in, and/or log all lost and found items in a timely manner according to established procedures.

• Report any faulty equipment, maintenance needs, safety hazards and other problems immediately to your supervisor.

• Maintain cleanliness of the uniform room

• Other duties as assigned

Qualifications

• High School graduate or equivalent is preferred.
• Previous similar experience is required
• Tailor and seams person skills required
• Experience operating sewing machine and Blind stitch machine
• Must have basic knowledge of computer and able to use Outlook, Word, and Excel
• Experience with fittings, alterations steaming and ironing techniques
• Experience operating a heat seal machine, steam iron, scissors and seam ripper
• Basic Knowledge in sewing machine repair and/or troubleshooting
• Excellent organizational and time management skills
• Positive attitude
• Problem-solving abilities
• Sense of initiative
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Committed to delivering a high level of service to employees
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to work flexible shifts including weekends and holidays
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Able to communicate both written and verbally.
• Successfully complete the training /certification process for this position.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

Additional Information

What is in it for you:

• Wage: USD $24.00/hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.