Assistant Store Manager Position Overview
The Take 5 Family is hiring customer service maniacs!
People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way for changing oil, replacing wiper blades/air filters, filling air in tires, other light maintenance services, and how to oversee a store. Our employees are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.
This position is one of the first managerial positions with Garage Holdings LLC (a Take 5 franchisee), which is opening multiple Take 5 Oil Change stores in the Minnesota market. You are coming in at the ground level of a fast-growing, family-owned business that will have multiple opportunities to move into a Store Manager role within the next year.
What Employees Love about Take 5
The Pit Tech to President career path; Take 5 is committed to supporting your career goals. Over 90% of Store Managers started as Lube Techs.
Employee contests including store level and corporate challenges that result in prizes and bonuses
Opportunities to meet new people and learn new skills every day
Community involvement including fundraisers that benefit charities in the places we live and work
The family environment
Learning new skills
Good to Know Before You Start!
It might feel like you are studying for a test at the beginning. It’s important that all employees gain a strong knowledge of our oils and services. You will attend a paid, 2-week training course that requires travel outside of Minnesota.
Must maneuver in and out of a shallow 3’ deep pit used to position yourself safely under cars
You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
You may need to work in hot/cold weather conditions
Must be able to lift up to fifty (50) pounds occasionally
What does an Assistant Store Manager (ASM) do?
Check in with customers before they leave the shop to make sure they had a great experience.
Assume the responsibility and authority of the Store Manager in the Store Manager’s absence.
Run the floor (make sure each employee is where they need to be, ensuring everything has been checked on each vehicle, and every customer is satisfied before they leave).
Perform opening and closing procedures.
Assist with counting and adjusting inventory.
Train and develop the team.
Be a role model to the other employees in the store.
Hold team members accountable.
ASMs are also expected to perform all technician duties including but not limited to:
Drain motor oil and change oil filter
Wash windshield and adjust tire pressure
Inspect and top off fluids
Assist the customer in selecting oil type and other services
Process payment for services performed.
Perform coolant exchanges
Restock and maintain inventory levels on the floor
Maintain store, office, and bathroom cleanliness
What skills and experience are needed to be an Assistant Store Manager?
Work experience that shows a progression in responsibility and/or complexity
1+ years of Customer Service experience (Retail, Restaurant or Automotive is helpful)
Proficient with computers including the use of Microsoft Office (primarily Word and Excel) and online services (email, payroll), ability to troubleshoot basic printer problems and has an aptitude to learn new software applications (Point-of-Sale, expense tracking)
1+ years of prior leadership or management experience preferred
Must have reliable transportation
Automotive industry experience is not required but you should have an interest in learning more about cars and working on them
Target Start Date is April 18, 2022. About Take 5
Take 5 Oil Change (www.take5oilchange.com) is all about fast, friendly and simple oil changes. Founded in 1984, Take 5 is one of the fastest growing companies in the automotive space and has expanded to over 575 locations across the United States. We are fanatical about great customer service, which is built on the promise of a 10-minute, drive-thru oil change where we educate our customers on vehicle maintenance rather than sell services. Take 5 is ranked #1 in customer satisfaction for quick oil changes by J.D. Power.