The position of Operations Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.

Continually strive to develop staff in all areas of managerial and professional development

Assist with recruitment and training of staff (training, developing, testing, and coaching)

Assist in creating sales goals

Build and promote teamwork through proactive interaction

Accommodate and anticipate guests needs

Accurately forecast staffing needs to ensure optimum customer service

Ensure all service standards meet Hakkasan guidelines

Ensure that private events, catering, and banquets are successfully executed

Control cash and other receipts by adhering to cash handling procedures

Prepare all required paperwork, including forms, reports and schedules

Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs

Ensure that all products are received in accordance with the venues receiving policies and procedures

Assist and conduct conflict resolution, corrective actions and coaching

Oversee and ensure that employee performance appraisals are completed in a timely manner

Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements

Ensure nightly and/or weekly opening and closing side duties are followed

Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties

Provide administrative support

Assist and/ or completes additional tasks as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING:

Accountability

Development

Working relationships

Judgment

Quality of work

Job skills knowledge

Productivity

Dependability

Reliability

Written/Verbal communication

Manageability

Teamwork

Guest satisfaction

SOP Compliance

HR Compliance

Food COGS

Responsiveness

Overall Attitude

Leadership

Salesmanship

Net Revenue

Forecasting

Appearance

Venue Cleanliness & Functionality

Marketing

EDUCATION/REQUIREMENTS:

High School Diploma or equivalent required

College degree preferred

Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume nightclub

Proof of eligibility to work in the United States

Valid Driver’s License

21+ years of age

Maintain a professional, neat and well-groomed appearance adhering to the Company standards

Possession of/or ability to possess valid working card as required by state/city and venue

WORKING KNOWLEDGE REQUIREMENTS:

Proficient in Windows Microsoft Office

Knowledge of POS and back office reporting systems

Knowledge of profitability analysis and budgeting, cost of sales, payroll management

Knowledge of nightclub operations and beverage service

Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product

Knowledge of special events and banquets

Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

SKILLS:

Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate

Ability to provide incentives for staff to go above and beyond the expectations of their roles

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Ability to speak to guests fluently regarding beverage, and overall concept

Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques

Ability to follow-up and make accurate decisions

Strong problem-solving skills

Ability to maintain a high level of confidentiality

Ability to write reports, business correspondence and procedure manuals

Ability to demonstrate a positive attitude always

Ability to keep an open and objective view

Ability to listen empathetically and be respectful always

Ability to maintain composure and stay focused

Ability to maintain personal integrity

Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must have good positive energy to make it through the day

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 50 lbs.

Use hands to handle, or feel objects, tools or controls

Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Talk, hear, taste, smell, see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Small to Medium office environment

Personal/ shared desk space

Office, nightclub, bar, lounge and restaurant

0-5% Local Travel

Noise level in the work environment is usually moderate

Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume

Work varied shifts to include days, nights, weekends and holidays

SECURITY RESPONSIBILITIES:

Security Level – High

On the fourth level lies the main part of Hakkasan Nightclub where oversized VIP booths surround the dance floor, offering a high-energy experience for table guests who wish to be at the center of the action. Positioned at the forefront of the dance floor is the custom DJ booth all enveloped with floor to ceiling LED screens, designed with its celebrated artists in mind.

US Candidates OnlyTao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.