The Busser position is responsible for assisting the Servers in all duties. The Busser is responsible for maintaining their section and the restaurant in all aspects of stocking and cleanliness. The Busser maintains all assigned wardrobe/costumes in accordance with established standards and uniform guidelines; works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service always.

Perform all assigned duties as detailed in your opening, afternoon and closing checklists

Set and reset tables efficiently before, during and after service periods to turn tables

Attend pre-shift briefings and any scheduled meetings as directed by management

Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operations, menus, price range and dress code of assigned outlet

Maintain cleanliness and stock of their assigned areas, side stations, table and POS Stations

Run teas, coffees, freshly squeezed juices, bar snacks and liquor coffees to table and bar (if applicable), serve to guests according to venue standards of service

Work as a team, assisting all guests’ and employees’ needs and inquiries

Effectively communicate with management to fulfill and address any issues or needs requested by guests and or other employees

Be familiar with the guests on the reservation list, especially guests regarded as PX (VIP) and our regular guests’ requests/preferences

Perform daily cleaning jobs assigned to you in a thorough and timely manner

Ensure that all necessary stock is being replenished during the shift

Clean tables, chairs, restaurant floors, walls, woodwork, furniture, shelves, inside and outside of side stations and any other areas of the restaurant as specified on your checklists thoroughly and daily

Clear guest tables after each course and reset with appropriate settings

Wipe tabletops clean and ensure that floor/banquette are clean always

Serve water to guests and continuously top off waters

Replace condiments and some side-items as necessary

Follow the order of service issued during training

Resolve guest complaints, ensuring guest satisfaction

Clean tools and work surfaces you use (black cloths, sinks, shelves, and surfaces, cupboards, etc.) throughout your shift as needed

Clean and dry spillages, following our standards, immediately upon occurrence; never leave spills unattended

Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.

Ensure that any breakage is reported and recorded in the end of every shift using the breakage form provided

Maintain complete knowledge of correct maintenance and use of equipment

Replenish wares in side stations throughout shift

Maintain complete knowledge of proper table/tray set ups

Complete closing duties as assigned

Fold napkins to Herringbone specifications using napkin template

Buff/polish all silverware and glasses as directed by management

Stock up the restaurant’s side stations and expo line for the shift to specified par levels (glasses, cutlery, chinaware, condiments, napkins, tea cups, tea pots, sugar bowls, wiping cloths, trays, etc.); Make sure all equipment is clean and in good condition and continue replenishing stock throughout your shift

Prepare trash bins for service and maintain throughout shift

Change trash bags, napkin bags, etc. as appropriate throughout your shift

Refill water pitchers for service and maintain throughout shift

Change sanitation buckets every two hours or as needed (if applicable)

Ensure ice buckets are properly filled every two hours or as needed

Be fully conversant with every aspect of the Company’s emergency procedures, Company’s policies and procedures within employee handbook

Use all chemicals in accordance with OSHA regulations and venue requirements

Perform related duties as assigned

Assists and/ or completes additional tasks as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:

Accountability

Development

Working relationships

Judgment

Quality of work

Job skills knowledge

Productivity

Dependability

Punctuality

Adherence to Policy

Verbal communication

Attitude

Appearance

Teamwork

Guest satisfaction

EDUCATION/REQUIREMENTS:

High School Diploma preferred

Must have a minimum of two years of direct work experience in a high-volume restaurant venue

Proof of eligibility to work in the United States

Valid Driver’s License

21+ years of age

Possession of or the ability to possess all state required work cards

Maintain a professional, neat and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS:

POS systems

Nightclub, bar, and lounge operations

Beer, wine, spirits, and cigar brands

Opening and closing duties

Proper lifting techniques

Guest relations

Sanitation and safety

Safe alcohol service

Beverage presentation

High volume operations

SKILLS:

Ability to perform basic mathematical equations

Must have strong problem-solving skills

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Ability to maintain a high level of confidentiality

Ability to write reports, business correspondence and procedure manuals

Ability to demonstrate a positive attitude always

Ability to keep an open and objective view

Ability to listen empathetically and be respectful always

Ability to maintain composure and stay focused

Ability to maintain personal integrity

Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must present and maintain a professional image to further the overall theme of the club

Must have good positive energy to make it through the day

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Must be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 50 lbs.

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, smell and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

Nightclub, bar, pool and/ or lounge environment

Involves constant public contact

Fast paced, high volume, high energy

Hours may be part-time (less than 30 hours per week)

Schedule could exceed 30 hours per week and may include overtime when approved by management

Work varied shifts to include days, nights, weekends and holidays

SECURITY RESPONSIBILITIES:

Security Level – Low

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates more than 60 entertainment dining and nightlife venues in over 20 markets across five continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Avenue, Cathédrale, Wet Republic, Yauatcha, Ling Ling, Sake no Hana, Casa Calavera, Jewel, Little Sister, and more. Tao Group Hospitality is part of Madison Square Garden Entertainment Corp. (MSG Entertainment) (NYSE: MSGE), a leader in live experiences

US Candidates Only

Tao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.