Benefits:

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

The Team Lead has overall responsibility during the absence of the Tasting Room Manager and Assistant Tasting Room Manager for directing the daily operations of the Tasting Room, ensuring compliance with company standards in all areas of operation, wine sales, customer relations, facility management, inventory management, team management, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

Essential Job Functions

Manages all Customer Service aspects relating to tasting room operations:

Ensures that employees effectively, appropriately, carry out the company’s customer service policies and procedures.

General upkeep of tasting room

Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, weeding, sweeping)

Answers phone and records guest reservations as needed

Assists in Leading all aspects of Team Member Management

Training of team members

Direct team members to complete tasks

Create and maintain an environment where all staff are treated with dignity and respect, fostering a spirit of teamwork and cooperation

Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team

Responsible for Financial Results of the tasting room

Manage store operation procedures with accordance to company guidelines, ensuring accurate inventory procedures and levels, opening, and closing procedures, payroll, money handling, and cash control procedures, tracking and reporting of tasting room expenditures, etc.

Perform all duties with the highest standard for quality and cleanliness

Maintenance of wine inventory for retail and tasting purposes

Manage retail general merchandise, inventory levels and visual displays

Assist with shipping- orders supplies, scheduling, and picking/packing/labeling

Knowledge and Skills Required Must have minimum of one year retail experience Dedication to providing exceptional customer service Good communication skills and strong interpersonal and conflict resolution skills Exceptional team building capabilityBasic mathematical and accounting skills Computer literacy including experience with a POS system/Square Wine knowledge helpful but not required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and taste or smell. The employee is frequently required to climb or balance; stoop, kneel, crouch or crawl and talk and hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 40 pounds.

Work Schedule:

This position requires you to be available days, nights, weekends, and flexible to work at our other locations when needed.

Hourly Wage ++ Tips