Come and join a 15-year-old, Fastest Growing, IT Managed Services Company operating in PA, FL, NJ & NC. We are actively hiring for the position of Director of IT Operations in the Tampa-FL /Raleigh-NC / Newtown-PA.
About the Company:
At Team logic IT, we provide comprehensive IT Managed services and premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming, and we do it one-on-one, side-by-side every step. We don’t just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest growing and the largest Master Franchisee in the Team logic network of 200 locations. We manage 13 territories in the network.
Our Motto is simple yet powerful:MAKE FANS OUT OF OUR CLIENTSMAKE FANS OUT OF OUR VENDORSMAKE FANS OUT OF EACH OTHER
We pride ourselves on creating a family-oriented culture and career path for every employee. We invest all our energy in ensuring you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials.Check it out yourself.
https://www.glassdoor.com/Reviews/TeamLogic-IT-Newtown-Reviews-EI_IE222125.0,12_IL.13,20_IC1152654.htm
Company Website: https://www.teamlogicit.com/
Position Name- Director of IT OperationsJob Location: - Tampa-FL/Raleigh-NC/Newtown-PAWork Experience- 15-20 years
What we are looking for:
We currently have an open position for a Director of IT Operations. This is a client-facing, office-based position. The Director of IT’s principal role is to lead the IT team to provide innovative and simple solutions to hard and complex problems. Establish goals for IT department employees, develop their competencies, and manage their performance on an ongoing basis. provide planning, budgeting, and strategic direction to our clients concerning information technology and systems. This position focuses primarily on the business relationship with the client and leveraging technology resources to improve their operational efficiencies. Client satisfaction, contract renewals, and uncovering additional sales opportunities fall under the realm of this opportunity.
Responsibilities:
Maintains overall responsibility for customer satisfaction through the delivery of IT services, including helpdesk services provided by our managed service provider.
Participates with the Senior IT Executive and other IT Leadership in the formulation and execution of IT strategy and direction.
Engage and consult with senior leaders to align with strategic business goals and technical initiatives.
Excellent Team Management Skills.
Conducting regular status and business review meetings for each client to understand short- and long-term business goals
Creating, presenting, and implementing annual technology roadmaps, budgets, and reports for each client
Communicating potential risks related to cyber-security, network security, and industry-specific compliance
Identifying new opportunities to use technology to streamline business processes
Overseeing internal support and engineering resources to ensure successful delivery of services to clients
Educating clients on current technology trends relevant to their specific industry
Providing technical guidance, counsel, and direction for all individuals on the team, as needed, to resolve technical issues.
This role requires strong policy and process knowledge as well as knowledge of a variety of technologies to lead the team to identify risk and compliance issues and drive mitigation, remediation, and compliance activities within the organization. This role requires outstanding customer service skills due to interaction with numerous departments and business units.
This role provides strategic thought leadership and disciplined guidance and delivery (both process and technology) for all areas of the company and all technologies.
Ability to oversee simultaneous projects to successful delivery.
Demonstrated experience with vendor management and contract structuring
Strong analytical skills to relate security requirements to appropriate security controls including sensitive data management
Strong project management skills and experience in creating and managing project plans, including budgeting and resource allocation
Written, verbal, and presentation skills with the ability to effectively interact with internal and external business partners
Ensure customer focus and satisfaction among the internal team. Acts as a customer advocate, frequently communicating with customers and managing customer expectations.
Establish credibility and maintain strong working relationships with technical and non-technical teams involved with information technology matters including Legal, Operations, Risk, Internal Audit, etc.
Communicate effectively and professionally in all forms of communication with internal and external teams/customers.
Establishes strong relationships with business leaders through frequent communication and face-to-face interaction.
Requirements for the position are:
Prior experience in a Managed Service Provider or IT Consulting environment is a must.
15 -20 years of experience in server hardware and network infrastructure including design and implementation
5-8 years of management experience including preparation of IT strategic roadmaps and budgeting
10-15 years of experience with Microsoft Operating Systems and Applications
Previous project management experience
Exceptional attention to detail and highly organized
Able to work on and coordinate multiple tasks simultaneously
Require a valid driver's license
A Bachelor’s degree is required, and an advanced degree or ITIL certification is desirable.
10-15 years of experience in Information Technology.
A proven track record of leading technology initiatives, managing technical staff, collaborating with business leaders, and being able to work in complex environments.
Comfortable working in a team environment.
Strong business acumen, leadership/managerial skills, and strong interpersonal skills.
BA/ BS in computer science, information systems, or related field experience
10+ years of total experience including at least 5 years leading a global IT team
Proven ability to create and maintain effective documentation, including policies, processes, and procedures
Broad operational experience in a public company environment with a deep understanding of IT
Proven experience to deliver in a fast-paced technology company
Solid Project Management and technical systems implementation experience
Data-driven decision-making mindset
Language/Communication Ability:
Proven ability to present confidently to C-Suite or equivalent
Excellent verbal and written communication skills, with the ability to communicate with teammates, management, clients, vendors, and subcontractors
Work Environment:
Must have the ability to concentrate in a distracting environment and be adept at multitasking.
Must have the ability to have fun with teammates and be an active member of our workplace community
Must understand the work hard/play hard mentality, where expectations are high, but teamwork is everything
Benefit: Industry-leading Compensation, Monthly Revenue Share & Annual Bonus. Fully paid benefits package including 401K and long-term and short term-disability, monthly cell phone allowance + Free Healthcare forEmployee.
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Flexible work from home options available. <p style="font-size: 8pt;"><em> This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate. </em></p>