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Tech Support Engineer - San Francisco (On-Site)

Canva

Tech Support Engineer - San Francisco (On-Site)

San Francisco, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Join the team redefining how the world experiences design.

    Hey, hello, hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

    Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

    What you’d be doing in this role:

    Canva is seeking a highly motivated IT/Tech Support Engineer to join our San Francisco team to support Canvanauts to do the best work of their lives! It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team.

    We're looking for someone who's passionate about excellent customer service and has demonstrated experience in a similar role within an IT / AV / Tech support environment.

    Role Responsibilities:

    • Provide on-site & remote tech support to Canvanauts at our San Francisco office (Financial District).
    • Support and troubleshoot all on-site Canva hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment.
    • Support management of USA Canva assets including maintaining accurate records, procurement, provisioning and management.
    • Support with the onboarding and offboarding of Canvanauts across the Americas.
    • Contribute to our global support model through responding to service requests through our service channels, with a focus on supporting users across the Americas.
    • Provide AV support for all Canva events in San Francisco / USA.
    • Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model.

    Required Experience:

    • Proven experience (3-5+ years) in supporting MDM-managed Apple / Mac hardware within an enterprise environment.
    • Exceptional customer service skills with experience in supporting users on-site.
    • Experience in supporting or administering applications such as Canva, Google Workspace, Okta, Jira, Confluence, Slack and Zoom.
    • Experience in onboarding & offboarding employees, including access provisioning & de-provisioning and hardware delivery & collections.
    • Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers.
    • Experience managing hardware assets - including vendor engagement and management, maintaining asset records and hardware distribution.
    • Strong verbal & written communication skills, including contributing to user & technical documentation.
    • Ability to manage multiple, competing tasks & priorities with ease.
    • Experience working as part of a globally distributed team.