Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

InfoSight®

Technical Account Manager (TAM)

Location: Remote WFH

Compensation: Base $65 to 85K with an annual OTE of $130K to $150K

Position Overview: The Technical Account Manager (TAM) at InfoSight Inc. will act as a trusted advisor and primary point of contact for our clients, bridging the gap between technical teams and customers. The TAM will provide strategic technical guidance, support, and training, ensuring our clients maximize the value of our products and services.

Key Responsibilities:

Prospecting: Daily use of cadences, including cold calling, emailing, and LinkedIn Sales Navigator. Responsible for weekly and monthly KPIs.

Training: Educate customers on how to use our products and services effectively to meet their needs.

Customer Relationship Management: Build and maintain strong relationships with customers, manage renewals, and identify opportunities for upselling services.

Product Knowledge: Understand customers' workflows, setups, and goals to help them optimize the use of InfoSight's products.

Sales Support: Collaborate with sales teams to refine the sales process, offering technical advice on product features.

Technical Guidance: Deliver strategic guidance to customers, helping them achieve the maximum benefit from InfoSight's offerings.

Problem Solving: Proactively identify and address technical challenges before they become major issues.

Training Recommendations: Suggest appropriate training for customers or provide direct training when applicable.

Skills and Competencies:

Minimum 1 year experience working for an MSP/MSSP, SOCaaS or other IT Service provider.

Minimum of 1 year of experience in account management, inside sales, pre-sales support or business development with proven verifiable experience.

Working knowledge of MS Azure/M365, Windows-based Networks, Firewalls, Network Devices, MSSP operations and Cybersecurity Assessments.

An understanding of Risk Management and Regulatory Compliance principles.

Working knowledge of Microsoft Office Solutions, Salesforce and Salesloft helpful.

Strong communication skills with the ability to engage in diplomatic and goal-focused conversations with clients.

High emotional intelligence and empathy.

Proficiency in monitoring customer activity, documentation and attention to details.

This is a remote position.