Are you tech-savvy and passionate about helping professionals with cutting-edge software? Advantage Design Group is looking for a Technical Account Specialist who thrives on working with people and technology!
About the Role
As our Technical Account Specialist, you'll ensure exceptional care for our software subscribers through phone, email, and video support. You'll work closely with our Support Specialist to deliver top-notch customer service.
Key Responsibilities
Conduct proactive client outreach to ensure satisfaction and gather feedback
Stay updated on product features and functionality
Problem-solve and identify solutions for client needs
Provide platform training and technical support to clients
Collaborate with the production manager on timely proposals
Document all troubleshooting and client communications
Consult on product modifications and maintain Standard Operating Procedures
Assist with platform and site testing
Required Skills
Strong customer service and communication skills (verbal and written)
High computer literacy with understanding of web technology, HTML/CSS, and Internet functionality
Extensive experience with Office 365 (including SharePoint) and video conferencing platforms
Ability to learn quickly and adapt to new technologies
Problem-solving and resourcefulness
Strong organizational skills with high attention to detail
Nice-to-Have
Project, client services, or account management experience
Website CMS experience
Benefits
Competitive hourly rate
Ongoing training (web-based and on-the-job)
Break room stocked with unlimited snacks, tea & coffee
Area Benefits
No state income tax
Coastal Florida city with miles of beaches and river (learn more at visitjacksonville.com)
About Advantage Design Group
Advantage Design Group is North America's largest online orientation firm, serving education institutions across three countries. Our Advantage Orientation and Recruiting Platform offers interactive, media-rich content engagement, transforming enrollment into an onboarding experience for students and staff.
We work with prestigious institutions such as UCLA, Harvard, NYU, FSU, UNF, SCAD, UCF, University of Georgia, Washington State, LSU, and the University of Michigan. Join us to make a real impact on the student and staff experience at leading institutions nationwide.
Learn more at AdvantageDesignGroup.com
Important Information
Full-time, in-office position
Location: 6877 Phillips Industrial Blvd, Jacksonville, FL 32256
U.S. citizenship or U.S. work authorization required