Job Description

• Effectively communicate with various personnel's regarding product issues, changes, and new product development on assigned product(s)
• Routinely update and distribute new technical information to Technical Managers and team members
• Assist in quality control measures including return unit/parts testing and field reported issues on all products, assist on products as needed
• Research new technological developments and regulation changes in the market to assist in product development
• Coordinate and support testing/operations of new and ongoing prototype testing and installations in the field
• Visit various residential and commercial sites with others to provide technical and translating support
• Assist in improving existing technical information, communications, and processes for communications (manuals, technical bulletins, training, etc.)
• Maintain open communication with other departments and/or outside sales representatives in the resolution of issues or concerns
• Assist in purchasing various HVAC tech related equipment and parts based on HQ’s request
• Coordinate high priority domestic and international shipments utilizing DHL, FedEx, a freight forwarder, and other shipping methods
• Utilize SAP and other proprietary software to gather data, support personnel, and update product information

Qualifications

• Excellent verbal, written and interpersonal skills
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Effective collaboration and team player
• Organizational, time management and priority skills are a must
• Once a quarter, ability to travel domestically or to Canada for 2-3 days
• Ability to translate technical documents
• Experience in SAP a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.