Job Description

The role of a Technical Portfolio Analyst is part of ServiceNow Impact. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

The Technical Portfolio Analyst plays a global role and is responsible for supporting both the creation and on-going enhancement of a portfolio of Technical Accelerators. The Impact Technical Accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy.

• Work closely with Technical Portfolio Managers as well as other product experts to gain insights and knowledge of the ServiceNow Impact Technical Accelerators.
• Execute the enhancement and maintenance process of Technical Accelerator content (such as enablement and delivery materials) based on customer feedback and/or when new products and platform capabilities emerge.
• Support the creation of Impact Technical Accelerators including engagement flows, delivery materials, and supporting technical automations.
• Organize and execute product research assignments with internal product partners to support the identification of new technical accelerators.
• Support the partnership with and enablement of global Technical Consultants who deliver Technical Accelerators to customers.

Qualifications

• Currently enrolled at an accredited university pursuing a bachelor's degree in Business, Information Systems, Computer Science, or a similar field and on track to graduate between Dec 2025-June 2026
• Excellent listening, verbal, and written skills.
• A passion to continually learn new areas of the Now Platform through instruction and self-training.
• Proficient in Microsoft Office products and collaboration tools e.g., PowerPoint, SharePoint, Teams.
• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
• An ambitious, creative, goal-oriented, and customer-focused mindset.
• Ability to think big and deliver projects from conception through completion.
• Keen attention to detail and the ability to multitask in a self-managed environment.
• Highly organized and efficient.
• Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment.
• A basic understanding of Cloud computing and SaaS offerings is a plus.
• Previous internship experience is a plus.

*this role is not eligible for employment based sponsorship

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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