Job Description

** Primary Purpose**

The Service Technician provides a variety of technical operating and service advice to customers, supports production line, and assists with warranty.

** Essential Function and Responsibilities**

• Receives calls from customers on equipment operating troubles and solves customer’s problems within 24 hours.
• Process part orders, acknowledgments, quotes, and/or returns.
• Accurately answer customer inquiries for parts identification and basic troubleshooting. Work with the customer for additional information (photographs, etc.) when parts are not adequately identifiable.
• Provide line support for issues realized during production. Relay solutions the Service Manager for corrective action.
• Assist with processing warranty claims.
• Assist in analyzing warranty parts returned to determine cause of failure.
• May perform other duties as required and/or assigned.

Qualifications

The requirements listed below are representative of the knowledge, skills, physical demands and/or ability required for this position to successfully perform the essential functions of this job. __Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School Diploma or equivalent
• 1-2 years of related experience in a technical service or repair service roles
• Ability to read technical documentation and visual schematics
• Exceptional customer service skills
• Ability to work independently and to make decisions in the best interest of the customer and the company
• Strong foundation of basic mechanical and electrical (DC) theory
• The ability to travel domestically on an “as needed” basis
• Preferred: A highly developed electrical/mechanical design aptitude, with direct experience working with motors, batteries, chargers, hydraulics, and electrical circuits.
• Preferred: Working knowledge of technical terminology in the aerial work platform and/or hydraulic lift industry

Certifications and/or licenses:

A valid driver’s license with a satisfactory driving record within Company standards, as well as possessing the ability to be insured is required.

Working Conditions:

The Technical Service Representative is primarily an in-house based role; domestic travel may be required for service training and service needs on an “as needed” basis.

Additional Information

All your information will be kept confidential according to EEO guidelines.

https://www.axcs.com/