Job Description

The Transworld Business Advisors corporate team is looking for a new member to join our staff of motivated and passionate individuals. Our team supports the Transworld Business Advisors network of franchisees and agents across the globe. We are looking for a Technical Support Advisor to join our team and become the go-to resource for our franchise network agents. In this role, you will be the first point of contact for agents seeking assistance with our CRM system and any tech-related issues they encounter. Your primary focus will be to provide solutions and guidance to ensure smooth operations and customer satisfaction. This is a full time, office position based out of West Palm Beach, FL

Key Responsibilities:

• Agent Support: Serve as the primary contact for our franchise network agents, offering assistance, guidance, and solutions related to our CRM system and any technical issues they encounter.
• Troubleshooting: Diagnose and resolve technical issues by providing clear instructions, problem-solving, and if necessary, escalating the issue to higher levels of support.
• Documentation: Maintain accurate records of all support requests, troubleshooting steps, and resolutions to ensure transparency and support improvement.
• Data Integrity: Ensure data integrity by performing routine checks, data validations, and resolving any inconsistencies or errors in the database.
• Training: Develop and deliver training materials to help agents better understand and effectively utilize our CRM system and other relevant technology.
• Feedback Loop: Collect and relay agent feedback and recurring issues to our product development team for continuous improvement of our CRM system.
• Quality Assurance: Ensure high-quality support by adhering to service standards, providing clear and helpful communication, and delivering timely solutions.

Qualifications

• Associate Diploma or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Proven experience in technical support, help desk, or a related customer service role.
• Familiarity with CRM systems, Office365, and general tech troubleshooting.
• Strong problem-solving skills and the ability to adapt to different tech environments.
• Excellent interpersonal and communication skills to provide clear and effective guidance.
• Patience, empathy, and a customer-centric mindset when dealing with agent inquiries.
• Ability to work independently, prioritize tasks, and meet service level agreements.

Additional Information

** Once you become part of our amazing team of winners you’ll enjoy:**

• Competitive compensation
• Comprehensive training to hone your skills at our headquarters
• Travel opportunities
• Medical, Dental, Vision, and Life insurance coverage
• Short- and Long-term disability insurance
• Generous time off and paid Holidays
• 401(k) plan with company match
• Mentorship Program
• Dream Coach
• Social gatherings and team building activities
• Access to a gym and private basketball court
• Leadership workshops for personal development
• Recognition for our top performers
• Philanthropy – a chance to give back to the community

** Join us at United Franchise Group – a global leader for entrepreneurs!**

** Apply today!**

All your information will be kept confidential according to EEO guidelines.