Technical Support Coordinator

Bosch Group

Technical Support Coordinator

plymouth, MI
Full Time
Paid
  • Responsibilities

    Job Description

    The Technical Support Coordinator provides technical support to Toyota and Bosch USA’s inspections.

    ** _ _PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)__**

    • Data collection of Field Technical Reports (FTR), GTS+ and Event Data Retrieval (EDR) a from Field Inspectors.
    • Toyota’s main point of contact and support
    • Perform quality reviews of the FTRs, assist inspectors with writing FTR's
    • Load FTR's into Toyota’s database
    • Assist Field Inspectors with difficult cases in capturing Crash Data Retrieval (CDR) downloads and/or Techstream
    • Onboard new inspectors, assist with establishing GTS+ subscription, tool/equipment, training,
    • Support for field inspectors regarding unusual/severe field conditions, unusual/conflicting customer allegations
  • Qualifications

    Qualifications

    KNOWLEDGE and EXPERIENCE:

    Required:

    • Automotive dealership, collision repair, salvage yard environment
    • Automotive OEM field engineering quality improvement processes
    • Automotive customer complaint handling
    • Minimum 3 years Technical writing with product liability/arbitration awareness

    Preferred:

    • Working knowledge of Toyota TQCN database
    • Technical Certification or related Associates Degree

    SKILLS & ABILITIES:

    Required:

    • Basic laptop Word, excel, software program downloading,
    • Automotive hands on diagnostic skills, critical problem solving,
    • Decisiveness, ability to work autonomously
    • Timely responsiveness to support field personnel

    Additional Information

    Comprehensive Benefit Offering – All benefits are effective DAY 1!

    • Medical, Dental & Vision
    • Life and Supplement Life
    • Long and Short Term Disability (after 30 days)
    • Paid Time Off & Holidays
    • 401K – with generous company match
    • In addition to 401K, additional retirement benefit 100% company paid
    • Annual bonus
    • Tuition Assistance
    • Paid Volunteer Time
    • Associate Discounts on Bosch products like home appliances, powertools, thermal products like tank-less water heaters and more

    Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.

    All your information will be kept confidential according to EEO guidelines.