Job Description
Job Description
We are looking for Technical Support for our client in Jefferson City, MO
Job Title: Technical Support
Job Location: Jefferson City, MO
**Job Type: Contract
Job Description:**
Responsibilities:
- Troubleshoot issues throughout the facility & with remote users along with:
- Printers manage supplies, provide troubleshooting, & coordinate with technicians.
- Phones assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
- Accounts manage use & upkeep of shared user accounts.
- Factory PCs manage deployment of hardware and setup of various types of software.
- Network assist with adding or modifying network connections & cabling.
- Hardware assist & manage various cabling and peripherals for user workstations.
- Work with multiple teams on IS & IT needs for integration of new devices & machines.
- Provide documentation of issues, solutions, and potential problems
- Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
- Take care of physical stock management of devices and accessories including CMDB updates
- Manage logistics by using local logistic providers to ship and move devices across locations.
- Identify and report risks that might downgrade OSS service quality.
- Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
- Host and support third-party technicians.
- Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality Follow given OSS governance (participate in meetings, follow escalation path, etc.)
- Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
Candidates Background:
- Have completed a formal qualification or completed an apprenticeship in the field of information technology.
- At least have 3-4 years of professional experience in IT support.
- Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.
Company Description
visit our career site to see all open positions @ http://jobs.cynetsystems.com
Company Description
visit our career site to see all open positions @ http://jobs.cynetsystems.com