Benefits:

IRA(matching)

Discretionary bonus

Company parties

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Employee discounts

Free food & snacks

Benefits/Perks

Competitive Compensation

PTO

Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing Technical Support representative to join our team. In this role, you will provide support to customers and our office employees, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, help customers operate and troubleshoot their security and life-safety alarm system, scheduling appointments, and writing follow-up correspondence. May occasionally make visits out to jobs to deliver items, and or do on-site troubleshooting. The ideal candidate is highly technical, organized with excellent written and verbal communication skills and a friendly demeanor. This is not an IT/Network engineer position. This is for someone with 1-3 years total experience. Potential growth tracks include sales, project management, Technical operations, office manager.

Responsibilities

Answer incoming phone calls and helping people

Trouble shoot alarm systems, cameras systems, access control systems. Company will train, but must have some prior knowledge

Schedule annual inspections, service appointments and maintain our service calendar

Help company owner with engineering/assembling proposals and quotations.

Write emails, memos, and letters and distribute them appropriately

Maintain an organized filing system

Develop, update, and maintain relevant office procedures

Entering bills, payments, credits into quickbooks online. Prepare checks for owner to sign.

Monitor parts inventory, order parts, keep stock organized.

Qualifications

High school diploma/GED required, Associate’s degree or administrative training is preferred

Previous experience as a help desk/tech support role, or in a similar position

Familiarity with standard office equipment such as printers and fax machines

Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint

Highly organized with excellent time management skills and the ability to prioritize projects

About US

Welte Electronic Systems LLC is a growing established provider of electronic security, fire alarms, camera, and door access control systems consulting, installation, monitoring and service to the Fairfield and Westchester Counties. Our office is conveniently located at 94 East Avenue, Norwalk CT