****Implementation & Technical Support Specialist

Location : Remote | Full-Time

At Clayful , we’re revolutionizing mental health support for students by blending compassionate coaching with innovative technology. As an early-stage edtech startup, every team member plays a pivotal role in building and refining systems that help us scale our mission to improve mental wellness.

We’re seeking a Implementation & Technical Support Specialist who thrives in dynamic environments, embraces ambiguity, and gets excited about building seamless processes. If you’re a tech-savvy problem solver who loves learning and values working with purpose, this role is for you.

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What You’ll Do

As our T echnical Support & Implementation Specialist, you’ll own and optimize the core implementation processes, systems and workflows that keep Clayful running efficiently. You’ll collaborate with internal teams and external partners to build and maintain efficient systems that enhance Clayful’s service delivery. This role is ideal for someone who is detail-oriented, able to juggle multiple tasks and priorities, an effective communicator, and eager to contribute to a mission-focused organization.

This role is highly collaborative and hands-on, with responsibilities including:

Customer Implementation Support

• Own the entire implementation process, ensuring timely and effective onboarding of Clayful’s product and services through all phases of the customer lifecycle.
• Manage and track multiple implementations concurrently, ensuring that all projects are delivered on time and meet the quality standards by managing priorities, risks, and escalations while adhering to project timelines and plans.
• Document and coordinate tasks, including internal and external communication, customer status reporting, and project tracking.
• Partner with Customer Success to design and deliver a smooth and successful customer journey from the day a customer signs up with Clayful throughout the entire implementation process and beyond.
• Continuously improve implementation, introducing new or improving existing tools and practices to enhance efficiency and scalability.

Data Management

• Roster student and staff data into systems, maintaining precision, accuracy, and consistency.
• Build and manage automations to move between systems to preserve data integrity while creating efficient workflows.
• Build and optimize data and reporting using Salesforce and Google Sheets and integrate tools like Coefficient for dynamic data management.

Project Management & Communication

• Overcome project blockers with strong problem-solving and influencing skills, communicating about technical topics with both technical and non-technical audiences
• Act as the first line of response for partner inquiries, troubleshooting issues with a sense of urgency and clarity.
• Coordinate partner check-ins, emails, and follow-ups to ensure smooth onboarding and ongoing support.

Operational Excellence

• Deeply embed yourself in the Clayful team to become an expert in current workflows, tooling, automation, and data collection to develop a clear assessment of their efficacy
• Design and maintain workflows in tools like Zapier and Slack to automate processes and enhance team communication and effectiveness.
• Identify inefficiencies in current workflows and implement scalable solutions.
• Collaborate cross-functionally to align processes with company goals and evolving priorities.

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Who You Are

We’re looking for someone who gets a thrill from solving complex puzzles, loves juggling multiple priorities, and finds purpose in building systems that empower others. Bonus points if you have software implementation experience.

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Key Traits We’re Seeking

Tech-Savvy: You possess technical skills that enable you to understand and solve product-related issues effectively and create solutions when necessary. You're proficient with tools like Zapier, Slack, Salesforce, Google Sheets (and you’re always eager to learn more).

Detail-Oriented: Exceptional attention to detail with strong organizational skills at every part of a process, at scale.

Adaptable: Ambiguity and shifting priorities excite you. Early-stage startups are your jam, and you work well in resource-constrained, fast moving environments.

Operationally Minded: You think in systems and thrive on error-free execution while improving workflows to increase future efficiency and scalability.

Problem Solver: You have an ability to troubleshoot technical issues and are energized by crafting effective solutions.

Communication: You have excellent written and verbal communication skills.

Curious & Growth-Oriented: You love learning and aren’t afraid to dive into new challenges or tools.

Mission-Driven: You’re inspired by the chance to make a meaningful difference in students’ lives.

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Why Join Clayful?

Purposeful Work : Your contributions directly impact students’ mental health and wellness.

Growth Opportunities : We prioritize learning and provide plenty of opportunities to grow with the company.

Startup Energy : Work closely with a passionate team in a flexible, remote environment.

Dynamic Challenges : Every day is different, with plenty of room to innovate and make your mark.

Total compensation for this role is market competitive, with a base salary range of $52,000 - $71,500, healthcare coverage, paid time off, and a range of other benefits and perks.

How to Apply

If this sounds like the role for you, apply with your resume and a short note on why you’re excited to join Clayful.

Clayful is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.