Are you a tech enthusiast with a passion for problem-solving? Madison Mortgage Services Inc. in Lake Success, NY is looking for a dedicated on-site Technical Support team member. Join our innovative company and be part of a dynamic team committed to providing top-notch support to our valued customers. As a Technical Support Specialist at Madison Mortgage Services Inc., you will have the opportunity to showcase your technical skills while delivering exceptional service. With a competitive compensation and benefits package, this position offers a chance to grow professionally and personally in a supportive environment. Apply now and be a part of our success story! Responsibilities: • Provide technical assistance and support to internal team members including, but not limited to: moves, adds and changes • Onboarding new team members as we grow - creating logins, and providing support for technical issues with software applications • Escalate unresolved problems to the appropriate teams • Document and track customer issues and resolutions using the company's CRM system • Assist in the testing and implementation of software updates and system enhancements • Conduct regular follow-ups to ensure technical issues are fully resolved Qualifications: • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field • 1-2 years of technical support experience required • Proficiency in troubleshooting software and hardware issues • Excellent communication skills, both verbal and written • High-energy personality with the ability to interact with sales reps and in a fast-paced sales culture • Strong problem-solving abilities • Experience with Office 365 • Salesforce experience a plus • Must be able to commute to Lake Success • Must be available to work the schedule of 9am to 6pm M-F Compensation: $60,000 - $70,000 yearly

• Provide technical assistance and support to internal team members including, but not limited to: moves, adds and changes • Onboarding new team members as we grow - creating logins, and providing support for technical issues with software applications • Escalate unresolved problems to the appropriate teams • Document and track customer issues and resolutions using the company's CRM system • Assist in the testing and implementation of software updates and system enhancements • Conduct regular follow-ups to ensure technical issues are fully resolved