Job Title: Technical Support Specialist

Job Overview:

Join our team at a fast-paced manufacturing facility in Fountain Valley as a Technical Support Specialist. This key role involves working directly with customers via incoming calls to troubleshoot our gate operating security systems. We are looking for a dynamic individual with strong customer service skills and technical aptitude to provide excellent support. You will play a pivotal role in resolving a wide range of hardware and software issues, ensuring a seamless and efficient experience for our customers. Beyond just troubleshooting, you will be at the forefront of providing expert guidance, problem-solving, and fostering positive customer relationships.

What We Offer:

Full-time employment with a stable, growing company

Competitive pay

Lunch provided every Thursday

Paid Holidays

Company pays 50% of employee’s health insurance costs after 90 days of employment

The Ideal Candidate Will Have:

Strong customer service skills

Technical aptitude

The ability to solve problems

Critical thinking skills

General understanding and familiarity with electronics (knowledge of gate operators is a plus)

Ability to work well with others

Willingness to learn new skills

Energy to work in a fast-paced environment

Excellent attendance

Great attitude

Key Responsibilities:

Customer Support:

Respond to customer inquiries via incoming calls, providing troubleshooting assistance for gate operators.

Deliver exceptional customer service and ensure timely resolution of technical issues.

Problem Resolution:

Provide customers with a diagnosis and resolve technical issues related to their gate operators.

Document customer issues and resolutions accurately in the ticketing system.

Product Knowledge:

Stay updated on product knowledge and advancements in the gate operators and access control industry.

Conduct training sessions for customers on system usage and best practices.

Working Hours:

Hours: 8:00 – 4:30, Monday – Friday (on-site in Fountain Valley)

Occasional overtime may be required

Experience:

Gate operator experience (highly preferred)

Experience is great, but we are happy to train

How to Apply:

Forward your resume to MaxControls2022@gmail.com. Serious job seekers only.