REQUIREMENT

Technical Support Specialist / IT Support Technician Columbia, SC Long term contract

Need Overall 10+ yrs of experience

Scope of Work

Handle 10-15 tickets per day with 2-hour response time and 2-day resolution target

Provide first-line support for hardware/software issues and document solutions

Create technical training manuals and provide hands-on user support

Education and Certification

An associate’s degree or higher is preferred but commensurate experience may be accepted.

Candidates with a college degree in computer science, network administration, or computer programming are preferred.

Certifications in information technology infrastructure, network administration, and computer repair are beneficial.

Domain Experience

Govt Experience

Minimum Qualifications

One (1) years' experience as a technician in the computer field within the last (2) years, including helpdesk support or system or network administration.

Familiarity with standard concepts, practices, and procedures within a particular field.

Working knowledge and experience with Microsoft operating systems, systems security management practices, or infrastructure is preferred.

Specific skill set required

Hardware/software troubleshooting

Windows 11 systems management

Current office products support

Network troubleshooting

System security management

Vendor coordination

Interested, can forward your latest resumes to balakrishnan.m@zirlen.com