Qualifications
Some of the qualifications and skills we are expecting include the following:
- You should possess excellent communication and customer service skills, both written and oral
- You should be able to explain technical challenges and solutions to just about anyone, regardless of their background
- You should be willing to participate in an on-call rotation and provide after-hours support as necessary
- We require at least 1-3 years of experience as a Desktop Support Specialist or similar role
- Prior experience working for a Managed Service Provider (MSP) is preferred
- Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
- Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
- Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
- User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
- Applications and Products: Office 365, SharePoint, QuickBooks
- Must be legally authorized to work in the United States for any employer without sponsorship
Additional Information
What you should know about us:
- We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
- We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful.
- We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
- Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways.
- We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
- We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!
What our team members say about us:
- "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
- "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
- "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."
All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.
Equal Opportunity Employer