Job Description

US Citizenship required to meet ITAR and CUI requirements

To manage the global distribution of centrally based Service tools coordinated with on-site service activities that optimize customer satisfaction, efficiency of service operations, revenue generation, margin levels, and service contract performance.

Major Areas of Accountability

1. Responsible for coordinating and managing the Shared Service tools required at a customer site, domestically and globally.
2. Coordinates attainable schedule internally and externally when requested equipment scheduled cannot be met.
3. Ensures incoming tools are checked for condition on arrival and functionality using defined processes. Ensures outgoing tool kits are complete and functional prior to shipment to the field. All proper documentation accompanies outgoing tools.
4. Processes delivery notes and ensures proper import/export information is included to ship calibrated equipment and tools to various locations.
5. Maintain inventory records of all shared tools including “Gang” boxes and tool kit withdrawals, returns, applications, conditioning, and other pertinent information. Communicates with users of tools and calibrated equipment to ensure the equipment is available, ready for use, and in the right location when needed.
6. Provides repair or replacement costs for damaged equipment to service management to approve. Creates Capex requests and works directly with service management and financial controller to process needed purchases in an expedited manner.
7. Responsible for understanding tool requirements and making recommendations for capital purchases based on scheduling demands and tool usage.
8. Partners internally to coordinate calibration and recertification of tools. Coordinates equipment calibration schedules by obtaining requests from various users, determining schedule priorities, and publishing the web scheduling calendars. Ensures zero late asset recertification.
9. Helps improve process efficiency by updating processes and tools to best meet the demands of the business.
10. Develops and maintains storage locations and naming conventions to allow quick look up and shipping of equipment by non-coordinator staff.
11. Other duties as assigned.

Qualifications

Education

High school diploma with at least 3 years' experience

Associate’s degree or trade school or military training in an applicable discipline (mechanics, hydraulics, electronics) and 1 year experience

Experience

• Material handling, order pulling and logistics,
• Schedule receive and return parts for shipment, storage of items for repair and return. Strong computer skills experience

Operational skills

• Ability to work multiple assignments and balance multiple priorities
• Will possess technical skills to ascertain if parts are operational before shipping
• Able to effectively use computer resources
• Ability to work independently with limited supervision
• Ability to operate forklift, pallet-jack, scissor lift

Preferred Qualifications

• Working knowledge of scheduling tools.
• Knowledge in Enterprise Resource Planning (ERP) / SAP systems preferred
• Use of heavy lifting equipment
• Ideally will have experience with forklift, pallet jack, cherry picker
• Warehouse, logistics, order pulling
• Coordinating service, repair, return of repaired equipment

Salary Range

• $26.30 to $38.50

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Additional Information

Who We Are?

MTS is an ITW company. ITW is a Fortune 200 global multi-industrial manufacturing leader with 49,000 employees across 56 countries worldwide. The company´s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns and offers career development and learning opportunities in more than 50 countries across the globe. At ITW we think and act like entrepreneurs. We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world.

Our unique ITW Business Model applied across all segments and businesses gives us the tools to focus on what’s most important, and keeps us grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.

This role is an opportunity to have a significant positive impact on people’s lives. It is a place where you can learn, innovate, and grow professionally not only within MTS but across the ITW enterprise to Ignite Your Full Potential.

Best in Class Benefits

• Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability.
  • Affordable Medical, Dental, Vision Insurance
  • HSA/FSA with a company match
  • Income Protection Benefits
  • Industry Leading 401(k) plan
  • Paid Time Off
  • Parental Leave
  • Matching Gift and Volunteer Program

Opportunities to Get Involved and Give Back

• Our Employee Resource Groups (ERGs) are employee-led organizations that bring together diverse groups of people to share experiences and innovative ideas to help accelerate our path to full potential
• It is also our commitment to a diverse and inclusive work environment, strive to create a place where everyone is welcome to contribute their talents and ideas.
• ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need

All your information will be kept confidential according to EEO guidelines.

MTS is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, MTS is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.