Overview

Our client is a leading legal services firm known for delivering exceptional counsel and innovative solutions. With a strong reputation in the legal industry, they leverage advanced technology to enhance productivity and streamline case management. The firm fosters a collaborative culture, investing in the continuous growth and development of its team members.

The Role You’ll Play

As a Technical Trainer, you will be responsible for developing and delivering comprehensive technology training programs for attorneys and staff. This role is critical in ensuring that team members are proficient in using the firm’s technology tools, enhancing overall efficiency. You will conduct training sessions, create instructional materials, and support new technology rollouts. This position reports to the IT Associate Manager. This is a full time, direct hire opportunity.

Key Responsibilities

• Training Program Development & Delivery:

• Create and deliver training programs, guides, and videos for firm-specific technology.

• Conduct New Hire IT Orientation, both in-person and remotely.

• Provide hybrid and remote classroom-style training on software such as Windows, Microsoft Office, iManage, Litera, BigHand, and other legal applications.

• Deliver application-specific training, including document management and legal document review tools.

• Tailor training delivery methods to accommodate diverse learning styles.

• Materials Creation & Documentation:

• Develop and maintain instructional materials, quick reference guides, and self-study documents.

• Collaborate with the I.T. Support & Training Manager to prepare and distribute vendor e-learning materials.

• Learning & Development:

• Design skills development roadmaps and individualized training plans.

• Conduct pre/post-hire technical skills assessments and monitor learner progress.

• Provide floor support and troubleshooting on technology-related issues.

• Project & Program Support:

• Participate in technology rollouts, including user acceptance testing and post-rollout support.

• Collaborate with project teams to evaluate new technology solutions before deployment.

• Reporting & Tracking:

• Track training participation, completion rates, and skills assessments.

• Utilize the firm’s LMS, ZenDesk Help Desk, and collaboration tools to manage training activities and requests.

• Help Desk & Support:

• Assist with escalated Help Desk tickets related to training needs.

• Respond to direct technical assistance requests.

• Act as the subject matter expert for standard desktop applications.

Background Profile

• Required Skills & Experience:

• 3-5 years of progressive experience in IT support or technical training, with at least one year as a trainer.

• Prior experience in a legal environment is required.

• Familiarity with legal-specific applications (e.g., iManage, Litera, BigHand)

• Strong communication, technical writing, and problem-solving skills.

• Proficiency with Learning Management Systems, Help Desk software, and online collaboration tools.

• Excellent organizational skills with the ability to multitask.

• Strong customer service and interpersonal skills.

• Preferred Skills:

• Experience with remote and hybrid training delivery methods.