Technical Training Coordinator

L

LCEC

Technical Training Coordinator

Patchogue, NY
Full Time
Paid
  • Responsibilities

    JOB TITLE: Technical Training Coordinator

    Location: North Fort Myers, FL

    Work Hours: M-F 7:00am-4:00pm; extended hours as needed

    Our benefits include:

    • Company-wide annual incentive plan
    • Medical, vision and dental insurance
    • 401(k) plan with a generous 6% company match
    • Company funded Pension Plan
    • On-site wellness/medical facility
    • Company paid Short & Long-Term Disability insurance
    • Health Savings Account with an employer contribution
    • Flexible Spending Accounts
    • Paid time off and paid holidays
    • Wellness program with financial rewards
    • Tuition reimbursement
    • Group life insurance
    • Critical Illness and Accident Insurance

    LCEC provides reliable, cost-competitive electricity to more than 245,000 customers throughout a five-county service territory located in Southwest Florida. We employ approximately 460 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

    Position Summary: This position is responsible for coordinating the training needs for the Engineering & Electric Operations (E&O) Division by communicating with E&O Leadership to identify training needs, mapping out development plans for individuals and teams. This position is responsible for managing, designing, developing, coordinating and conducting the Division-specific training programs including Safety within the E&O Division. Ultimately, the role of the Technical Training Coordinator is to oversee all training and development activities within the Electric Operations Division.

    Position Responsibilities

    • The Technical Training Coordinator must have a comprehensive and in-depth understanding of coordinating training programs, preferable in an industrial setting; and even more desirable, within an electric distribution company.
    • The Technical Training Coordinator will be coordinating the training needs for all types of employees within the Division, including but not limited to: Bargaining Unit, Non-Bargaining Unit, Apprentices, Journeymen, System Operators, Administrative, Technical, Individual Contributors, Coordinators, Supervisors, and Senior Management.
    • Provide oversite of Apprentice Training Program including Line Specialist, Substation Electrician and Metermen.
    • Map out annual training plans across division including Safety.
    • Design and develop training programs (outsourced and/or in-house).
    • Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes).
    • Market available training to employees and provide necessary information about sessions.
    • Conduct division-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.
    • Use known education principles and stay up-to-date on new training methods and techniques.
    • Design, prepare and order educational aids and materials.
    • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.
    • Solicit feedback from trainers and trainees after each educational session.
    • Partner with internal stakeholders and liaise with experts regarding instructional design.
    • Maintain updated curriculum database and training records.
    • Host train-the-trainer sessions for internal subject matter experts.
    • Manage and maintain in-house training facilities and equipment.
    • Research and recommend new training methods, like gamification.
    • Provides intra-departmental technical support to other departments as required.
    • May participate in rotational and temporary relieving assignments as required.
    • Work in emergency storm situations (i.e., hurricanes) and work long hours (> 12 hours per day) for many continuous days (up to 2 months) as needed.
    • Maintain effective working relationships with contractors and LCEC employees, customers and other stakeholders. Ensure smooth operations, productive communications, and effective understanding during interpersonal communications. Provide current and accurate information to all requests, courteously and in a timely manner.
    • Perform other duties as assigned.

    Education

    • High School Diploma or equivalent and 10 years’ experience as a technical trainer, training coordinator or similar professional role. (Required) or
    • Bachelor's degree in technology, Instructional Design, Education, Business, HR or related field and 5 years' experience as a Training Coordinator, Trainer or similar professional. (Required)

    Experience

    • Experience coordinating multiple training events in a corporate setting. (Required)
    • Demonstrated experience working successfully in a team environment. (Required)
    • Strong proficiency with Microsoft Office Professional Suite, including Word, Excel, Outlook, and PowerPoint. (Required)
    • Experience in a similar role at an electric utility. (Preferred)
    • Proficiency in NISC Software Package, Cascade, and Microsoft Project or similar programs. (Preferred)
    • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate). (Preferred)
    • Familiarity with traditional and modern job training methods and techniques. (Preferred)
    • Experience with e-learning platforms. (Preferred)
    • Understanding of the NERC/FERC Standards that are applicable to electric system operation. (Preferred)
    • Considerable knowledge of principles and practices of effective administration and supervision. (Preferred)

    Knowledge, Skills, and Abilities

    • Working knowledge of an electric power system. (Required)
    • Extensive knowledge of instructional design theory and implementation. (Required)
    • Ability to create and develop training using a systematic approach. (Required)
    • Ability to document control processes. (Required)
    • Ability to develop long-term plans and programs and to evaluate work accomplishments. (Required)
    • Ability to keep records and prepare reports. (Required)
    • Knowledge of learning management systems and web delivery tools. (Required)
    • Possesses excellent oral and written communication and presentation skills. (Required)
    • Ability to take direction from management and work with diverse teams. (Required)
    • Ability to make prudent and prompt decisions and take corrective action. (Required)
    • Ability to work within a train-the-trainer environment. (Required)
    • Demonstrated ability to engage effectively with all levels of people within and outside of the organization. (Required)
    • Strong organizational skills with demonstrated ability to manage multiple projects and demands. (Required)
    • Ability to work effectively in demanding and fast-paced environment. (Required)

    Additional Licenses and Certifications

    • Must possess and maintain a valid Florida driver’s license (within 30 days of becoming a Florida resident) (Required)

    Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Physical Demands: Standing Occasionally,
      Walking Occasionally,
      Sitting Frequently,
      Lifting Rarely up to 15 lbs,
      Carrying Rarely,
      Pushing Rarely,
      Pulling Rarely,
      Climbing Rarely,
      Balancing Rarely,
      Stooping Rarely,
      Kneeling Rarely,
      Crouching Rarely,
      Crawling Rarely,
      Reaching Rarely,
      Handling Occasionally,
      Grasping Occasionally,
      Feeling Rarely,
      Talking Constantly,
      Hearing Constantly,
      Repetitive Motions Frequently,
      Eye/Hand/Foot Coordination Frequently.

    • Working Environment: Constantly Air-conditioned office environment, Rarely Extreme cold, Occasionally Extreme heat, Occasionally Humidity, Occasionally Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

    STORM DUTY REQUIREMENTS.... Responding to storms will be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.

    Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.

    Required Skills

    Required Experience