As a Technical Training Specialist, you will work with sales, service, and VARs to build and coordinate a continual learning program that will keep our technicians and sales personnel (internal and external) current and knowledgeable as it relates to our product's capabilities and how to maintain/service in the field with speed and effectiveness. You will also be expected to monitor/assist with challenging or recurring issues as a means of staying current on what is happening on live deployments as well as being relief valve for an already overwhelmed technical support staff.

Key Responsibilities

• Lead, measure and improve a national product and technical training program and certification process.
• Curriculum development for both new hires (on-boarding) and existing technical staff based on analysis of effectiveness.
• Conduct in-person classroom, virtual, and field OJT training sessions using various methods and technologies.
• Manage training schedules and coordinate with other subject matter experts to assist with training.
• Stay current on new products, industry standards, and current trends in service needs by monitoring and often assisting with live service calls.
• Maintain accurate training records and constant analysis of effectiveness all facets of the training program.

Required Skills and Qualifications

• Extensive knowledge and experience in the parking industry.
• Extensive field related trouble shooting experience.
• Technical experience and understanding of a multidisciplinary system.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Excellent problem-solving skills with a proactive approach to resolving challenges.
• Strong communication skills with the ability to collaborate across teams and interact with clients.

Preferred Skills and Qualifications

• Experience with NetSuite is a plus.
• Experience in PARCS sales is a plus.