Benefits:

Competitive salary

Job Description:

Hybrid position - Must be willing and able to report on-site to DC offices 1x every 2-week period.

Complete Description:

Duties and Responsibilities

• Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software.
• Analyze IT project requirements to determine type of documents needed
• Collaborate with systems and development staff to collect and interpret technical information.
• Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures
• Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
• Perform technical edits and support quality reviews.
• Develop quality standards, graphics, format, and style for internal and external IT documents.
• Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
• Contribute to the organization's messaging strategy, crafting content guides for new products and features
• Understand new features, learn how they work, and document them in crisp, easy-to-follow language
• Improve existing documentation based on customer feedback.
• Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
• Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
• Use visual models and tools to communicate workflows, communications, relations, and system operations.
• Performs other related duties as assigned.

Education: -Bachelor's degree in Computer Science, IT or related field -ITIL & SaFe Agile Certifications preferred

Qualifications: -5+ years of experience as a Technical Writer -5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint. -Excellent written communication and grammatical skills. Strong attention to detail is critical. -Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities. -3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint. -Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures -3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web -Demonstrable experience in technical communication or instructional design