Our client is implementing a new enterprise learning management system (Lumen). This system provides a single source for all training and education for all employees and external partners. IT seeks to create documentation and content for its processes and procedures that will be made available to all IT staff in Lumen. IT will offer this service to other departments as they are brought into the system.

This (Contract) position will be working with the System Analyst and creating documentation and content creation for inclusion in the company’s Enterprise Learning Management system.

The Technical Writer develops and maintains user and technical documentation and project process documentation. Technical Writer understands the user’s view of applications and /or technology and can put procedures in a logical sequence.

What you'll be doing:

• • Review and approve procedures for use of on-line documentation tools as appropriate.
  • Identify business and technical documentation needs not currently addressed.
  • Own documentation libraries and subscription lists
  • Promote the need for developing and using standard documentation for all processes within the organization.
  • Perform detailed reviews of interim and final tasks as appropriate.
  • Test LMS to ensure all data is accurate.
  • Oversee processing of service requests.
    • Manage, deploy, and schedule Technical Writer activities.
    • Develop and manage short and long-term documentation plans and schedules.
    • Understand work requests/needs within the IT group
    • Manage the accomplishment of delivery metrics in support of contractual obligations in the areas of service delivery, on time performance.
    • Work with Team Leads and Group Leads to set documentation goals.
    • Ensure work remains within the agreed project scope.
    • Coordinate work with other Lead Technical Writers as appropriate.
    • Coordinate and procure the required skills and techniques required by the Application Teams for documentation needs.
    • Communicate accurate and useful status reports to Group Lead and other management on a timely basis.
    • Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team. Develop contingency plans as necessary.
    • Manage expectations of the Technical Writers’ internal and external customers.
    • Define documentation quality standards as needed.
    • Conduct post project reviews and quality assessments.
    • Ensure that defined processes are followed.
    • Communicate related improvement measures to the team.
    • Communicate clearly to Technical Writers their goals, organizational philosophies, and policies and procedures.

What you'll have:

• 5+ years' Technical Writer experience
• Experience with Lumen or another electronic learning system
• Experience with Unit and Integration Testing - Testing content they added into a system